Deposit Servicing Associate II (Hybrid)

Our Mission: To deliver great rates that save our members money, provide easy access that saves them time, and offer remarkable service that preserves their peace of mind.

Our Vision: To be the lifelong trusted partner of more and more members as they pursue their dreams.

Our Purpose in Deposit Servicing: To ensure accurate and timely processing of member transactions, maintain compliance, and deliver exceptional service that builds trust and supports financial well-being.

Who We’re Looking For

We’re seeking a Deposit Servicing Associate who is:

• Detail-oriented and organized – You thrive in a fast-paced environment and ensure accuracy in every task.
• A proactive problem solver – You take initiative to resolve issues and improve processes.
• A collaborative team member – You work well with others and contribute to team success.
• Customer-focused – You deliver exceptional service and build lasting relationships.

What You’ll Do

• Process and reconcile member transactions including ACH, wire transfers, and check items.
• Maintain and audit IRA and Term Share Account records, including distributions and death claims.
• Support Visa and debit card servicing including loan setups, fraud reporting, and inventory monitoring.
• Research and resolve transaction discrepancies and member inquiries.
• Participate in team huddles, training, and continuous improvement initiatives.

What You Bring

• High school diploma required; college degree preferred.
• Minimum one year of experience in deposit servicing or a related financial services role.
• Strong attention to detail and organizational skills.
• Ability to work independently and manage multiple priorities.
• Proficiency in Microsoft Office Suite and internal systems.
• Demonstrated competencies in teamwork, member/customer focus, interpersonal skills, accountability, flexibility, self-starting, and appreciating others.

What We Offer

• Competitive compensation with performance-based incentives.
• Virtual-first work environment.
• Comprehensive benefits package including:
  • Medical, dental, and vision insurance
  • Life and disability insurance
  • 401(k) with match and a pension plan
  • Paid vacation, sick, and personal time
  • Student loan paydown program
• Ongoing training and a supportive, growth-focused culture.
• A collaborative team environment where your contributions are recognized and valued.

Job Status: Non-Exempt

Pay Range: $22.00 - $26.00 per hour, commensurate with experience.

Direct Federal Credit Union is an Equal Opportunity Employer (M/F/D/V).