Depot Supervisor

First Choice Coffee Services is on a mission to take over the world with our Office Coffee services by providing unbeaten levels of customer service and supplying the best Office Coffee choices. For nearly half a century, First Choice Coffee Services has provided premium office coffee solutions to businesses throughout the United States. 

We are actively looking for a Depot Supervisor to join our team! If you thrive in a fast-paced environment and have the drive and passion to succeed, come join our winning Team!

What you'll be doing – The Role:

The Depot Supervisor is responsible for overseeing the daily work of Route Driver, Service Technicians and Warehouse employees. This position also serves as back up to Route Drivers, Service Technicians and Branch Manager.  

• Ensure all Route Drivers are loaded and ready to start routes on time each morning. 
• Ensure drivers rotate product regularly and manage par levels.  
• Perform at least four quality control checks per route each month. 
•  Work with Branch Manager to maximize route efficiency.
• Ensure all Service Technicians are loaded and ready to start service calls on time each morning.  
• Oversee daily pulling of products and guarantee warehouse pulls are made so routes are ready for the next workday.
• Collaborate with Customer Service team in overseeing daily field operations and with Sales Department to coordinate installs and equipment needed.
• Oversee proper completion of all end of day paperwork by Route Drivers and Service Technicians.
• Set clear daily equipment repair objectives for refurbishing.
• Keep overtime work by operations employees to a minimum.
• Instruct drivers, technicians, and warehouse employees in safe operation of equipment and vehicles, and use of proper loading and lifting techniques, so as to avoid injuries. Follow all accident reporting requirements.
• Make sure warehouse is kept clean and tidy.
• Ensure all trucks are kept clean (inside and out), organized, and routinely maintained. Address vehicle problems and repairs, as needed. Maintain security of company vehicles and equipment.
• Provide route relief and/or service work during vacations, extended leaves, or other absences.
• Keep Branch Manager informed of parts and equipment needs.
• Address any problems between employees and promptly escalate significant employee or customer issues to management.
• Comply with and enforce all First Choice policies and procedures, including but not limited to those contained in the Company’s Employee Handbook.
• Perform additional duties as assigned by management.

What’s in it for me? – The Benefits

• 401(k) and company matching
• Medical, Dental and Vision Insurance
• Life insurance
• Employee Assistance Program (EAP)
• Flexible saving Accounts (FSA)
• Paid vacation and holidays

What you’ll bring – The Person:

• Route experience preferred
• Technician/Equipment repair experience preferred
• High school diploma or equivalent
• Valid Drivers License for at least 2 years
• Past driving experience preferred.
• Repeatedly lift and carry coffee and bottled water products weighing up to 50 pounds
• Ability to climb in and out of delivery vehicle multiple times per day.
• Ability to use a hand cart to move products and equipment. 

Daiohs USA is committed to providing all applicants and employees equal employment opportunities when it comes to hiring, job assignments, compensation, benefits, training, and all other work-related matters. Personnel decisions at Daiohs are made without considering someone’s legally protected characteristics, such as their race, color, religion, gender, gender identity or expression, pregnancy, sexual orientation, marital status, age, national origin, ancestry, citizenship, physical or mental disability, genetic information or characteristics, diagnosis or history of cancer, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.