Deputy Chief Information Officer-Operations

Position Title:

Deputy Chief Information Officer-Operations

Job Description:

Serving at the direction of the Chief Information Officer (CIO), the incumbent works alongside the CIO and helps set the strategic direction for information technology operations for Salt Lake City Corporation.

The incumbent must be a dynamic, visionary, and transformative leader with a proven ability to act as a “change agent” in aligning services with the City’s strategic goals.

This is an appointed, at-will position without tenure and exempt from the career service system.

Must include both a cover letter and resume to be considered!

IMPORTANT: Early application submittal is encouraged. This position will remain open until it is filled and may close at any time without notice.

This position is eligible for full city benefits, including:

• Health Insurance
• Dental, Vision and Life Insurance
• Paid vacation and personal leave
• 6-12 weeks of paid parental leave available
• Retirement contributions toward a pension plan and/or 401(k)
• A robust Employee Assistance Plan (EAP)
• Up to $4,000 tuition reimbursement annually
• Discounted supplemental benefits like pet insurance and legal services

TYPICAL DUTIES: ​

• In collaboration with the CIO, sets the strategic direction for information technology operations needs including the City’s computer systems, Internet, and telephone systems by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across the organization.
• Assists division directors in setting goals, objectives, and operating procedures consistent with citywide business needs and operations. Identifies opportunities for the appropriate and cost-effective investment of financial resources in IT systems and resources, including staffing, sourcing, purchasing, and in-house development. Identifies and presents hardware and software options to ensure that computer capabilities are responsive to corporate growth and changing corporate objectives.
• Develops business case justifications and cost/benefit analyses for IT spending and initiatives. Directs development and execution of an enterprise-wide disaster recovery and business continuity plan.
• Works with the Information Technology Steering Committee to narrow the use of different technologies and ensure the integrity and strength of the City’s technology framework is well established and supports future growth.
• Develops and reviews new technology development plan; ensures appropriate use of staff, resources, timely implementation of processes and ensures that key milestones are established, understood, and realized.
• Responsible for assisting the CIO in developing the Department’s IT operations budget.
• Formulates and implements effective new ideas and innovative strategies and incorporate them into the City’s plans.
• Researches and analyzes trends in local government to forecast future changes in practices, processes, and programs; explore and import innovations from other communities for testing where they may be applicable.
• Utilizes quantitative and research methods to identify opportunities for improvement in operations and services throughout the city. Analyzes and researches a variety of administrative and operational issues/problems/opportunities and provide sound solutions or courses of action; establishes and maintains systems for measuring, monitoring, and reporting on operational and management performance citywide.
• Formulates solutions and provides implementation alternatives to various governmental systems, processes, and service delivery models and delivers recommendations to the mayor, city council, departments, and outside agencies.
• Evaluates the progress of innovation and adjust the pace or direction of new projects in accordance with the city’s various strategic priorities.
• Works in partnership with the Chief Information Officer on identification, development, and testing of civic technologies and projects that advance the city’s Open Government mission; ensures a forward-thinking, cohesive, and strategic approach to technology in support of all municipal business units.
• Represents the city and serves as liaison and convener with other local, state and federal agencies and related NGOs to align community innovation with broader regional and national programs.
• Develops and equips managers in their role as change agents and leaders of innovation in their respective departments.
• Performs other related jobs as assigned.

MINIMUM QUALIFICATIONS:   

• Graduation from an accredited college or university with a bachelor’s degree in Computer Science, Information Systems Management, Public Administration, Business Administration or related field plus ten or more years related experience including business consulting, management of a large information technology team and operations.  Experience must include operational oversight or direct management of network services, telecommunications, software development, and technology support services (help desk, training, etc). Education and experience may be substituted one for the other on a year for year basis.
• Advanced knowledge of current on trends and developments in the field of information technology and management.
• Considerable knowledge of business theory, business processes, systems analysis, management, budgeting, and business office operations.
• Ability to work closely with others in solving high-level and complex data processing issues.
• Ability to supervise highly technical network, computer, and software engineering personnel.
• Detailed knowledge of software development technologies, methodologies, processes, and procedures.
• Ability to manage multiple enterprise-wide development projects.
• Ability to communicate with the customer base to express technical business ideas clearly and concisely in an understandable manner.
• Ability to establish and maintain effective working relationships with elected officials, department heads, employees and the general public.
• Knowledge, experience and understanding of IT systems operations management in a large, complex organization; also, prior experience directing information technology services in a governmental setting.
• Ability to communicate effectively, both verbally and in writing.

DESIRED QUALIFICATIONS:

• Master’s degree in a related field or Master of Business Administration with technology as a core component preferred.

WORKING CONDITIONS:

• Light physical effort. Comfortable working positions. Handling light weights, intermittent sitting, standing and walking.
• Considerable exposure to stress as a result of human behavior, frequent deadlines, and the general demands of the position.

POSITION TYPE

Full-Time

POSITION SALARY RANGE

$175,000/ annually- 220,000/ annually

DEPARTMENT

Information Management Systems

Full Time/Part Time:

Full time

Scheduled Hours:

40