Deputy Chief of Emergency Services

General Description: The Deputy Chief of Emergency Services provides strategic oversight of the Nebel Street Emergency Shelter and the Veterans Safe Havens programs and their ability to help clients exit homelessness and move into housing as quickly as possible. This position will be responsible for providing strategic guidance and oversight to the emergency shelter operations, staff management, and ensuring compliance with County, State, and Federal requirements. This position is also responsible for oversite and development of staff training and emergency management in collaboration with the Deputy Chief of Housing, the Deputy Chief of Information and Compliance, and the Chief Programs Officer (CPO).

Essential Duties and Responsibilities:

Programmatic Strategy and Team Management (40%)

• Oversee and ensure the overall quality of services provided to clients in all portfolio programs.
• Develop solutions for complex clinical problems, advocate for needed resources, respond to client grievances and understand when to bring issues or concerns to CPO.
• Work with Senior Program Staff to develop new and innovative such as the emergency shelter including supporting the emergency shelter’s 30-60-90 day move out initiative.
• Assist in generating funds and other resources to sustain and expand program funding.
• Establish contacts and build relationships that will support MCCH programming including participating in community events and initiatives.
• Ensure that all programs within the portfolio are using Apricot 360 as the online case management tool and updating HMIS regularly.

Staff Support (20%)

• Demonstrate leadership and sound judgement in recruiting, managing, and motivating staff to create synergy between programs within the portfolio and collaboration across other program portfolios and MCCH departments.
• Work in partnership with the Deputy Chief of Housing and the Chief Programs Officer to breakdown silos and create synergies throughout MCCH programs and across the agency.
• Provide on-going supervision and support to Program Directors within the portfolio including providing support and training to staff using Housing First, Trauma Informed, and Harm reduction approaches.
• Develop employee base to achieve high degree of employee retention and performance including managing the performance, disciplinary and coaching process and providing feedback and development opportunities to staff.
• Identify potential problems in personnel management and participate in the resolution of these problems with the support of MCCH’s Human Resources Department.
• Provide staff support and oversight for the MCCH Consumer Advisory Council (CAC).

Program Compliance (10%)

• Ensure that programs within the portfolio adhere to all federal, state and local funding and contractual requirements.
• Create systems to enhance program services including working with the Associate Director of Data Integrity and Systems Integration on monitoring and evaluating programs.
• Support program monitoring by government and other funders including submitting accurate documents to HMIS, HUD, VA, HHS, or internal departments according to established guidelines.
• Adhere to payroll requirements and deadlines including ensuring that all staff timesheets and leave requests are approved.
• Follow all MCCH policies and procedures, and federal and state employment laws related to hiring, managing, leading and developing staff.
• Ensure timely responses to emails and correspondence from MCCH internal departments and senior staff and external constituents and colleagues.

Financial Oversight (10%)

• Oversee budgets for all portfolio programs including monitoring budget to actual expenditure and ensure that funds are being spent in a responsible way
• Review and approves all requests for the use of portfolio funds and submits timely accurate expense reports, credit card reconciliations and other documents to MCCH’s Finance Department.

Staff Training and Development (10%)

• Develop and oversee the staff training plans for all MCCH programs, including housing programs, ensuring that trainings follow all contractual guidelines and cover harm reduction, housing first, trauma informed care and emergency procedures.

Emergency Management (10%)

• Conduct quarterly emergency preparedness drills at all emergency shelters single site housing programs, and MCCH administrative offices.
• In collaboration with the Deputy Chief of Information and Compliance and the Senior Operations Officer of Housing Programs:
• Ensure that continuity of operations plans are up-to-date and that staff throughout all MCCH programs are prepared with supplies, are trained, and able to execute emergency plans.
• Create and update MCCH vehicle protocol checks
• Act as the lead point person on storm related alerts for all MCCH facilities including winter weather, flash floods,
• Strengthening Partnerships and Alliances
• The Deputy will support staff as they seek to deepen strategic partnerships and alliances with organizations, engage with networks of organizations that connect to services for individuals and families experiencing homelessness, and share effective practices, resources, and generate transformative solutions with agencies across Montgomery County to end homelessness in our community.
• Represent MCCH as an agency in meetings with other organizations.
• Forge and maintain relationships and strategies to build MCCHs visibility, impact, and resources.
• Lead the annual Point-In-Time Count for MCCH.
• Serve as MCCH’s subject matter expert on Trauma Informed Care and Housing First and train staff on best practices.
• Seek continuous feedback and opportunities for development.
• Other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Master’s degree in emergency management or social work preferred
• Five years of experience supervising emergency shelter operations, working in emergency preparedness, or working with Veterans in a leadership role in a social services setting, and experience working with direct care staff.
• Extensive background in emergency homeless services and a proven record of leadership in similar roles.
• Strong competencies in emergency services, specifically working with individuals and families experiencing homelessness.
• Demonstrate the ability to craft, manage, and execute strategic work.
• Must be flexible and agile, responsive to feedback, open to changing direction, and focus on continuous improvement and innovation.
• Self-aware leader who cultivates empathy through open and honest dialogue, builds relationships that foster trust and transparency across lines of difference, and offers direct, honest feedback with compassion and clarity of purpose.
• Highly skilled facilitator and coach, who is an inspirational, curious, and relational leader with strong interpersonal skills fostering a sense of purpose and community, empowering staff to grow and develop professionally, and has high standards for holding yourself and others accountable.
• Proven record of collaborating, influencing, and encouraging others to adopt new practices and behaviors.
• High-level strategic thinker who has a track record of increasing organizational success, building effective cross-team initiatives, operationalizing a vision across an organization, and using evaluation tools and metrics to support accountability.
• Effective, persuasive communicator with strong presentation, speaking, written, and nonverbal skills, who conveys information clearly and concisely, internally and externally, with high emotional intelligence and professional judgment.