Deputy Program Manager Deskside Services

Company Overview:
Join a fast-growing company highly experienced in cyber security, cloud computing, virtualization, big data analytics, and project management!  IMTS offers competitive compensation, excellent benefits including tuition reimbursement and employer-contributed 401K, and referral bonuses.  We work with the best customers on-site at top government agencies.

Job Title: Deputy Program Manager – Deskside Services
Primary Location: Huntsville, AL
Clearance: Active Top-Secret (TS)

Position Summary:
We are seeking an experienced Program Manager – Deskside Services to lead and manage deskside support operations in support of its mission-critical IT infrastructure. This leadership role is responsible for overseeing the daily operation, administration, and performance of a large-scale service desk contract, ensuring the highest levels of service delivery, compliance, and security.

Responsibilities:

• Provide overall project management and technical leadership of the deskside services IT contract.
• Manage day-to-day operations and performance of deskside and helpdesk personnel supporting FBI systems and users.
• Ensure the contract is adequately staffed at 95% or higher, maintaining qualified, cleared personnel at all times.
• Collaborate with the PMO, FSO, and Recruiting teams to handle personnel life cycle actions: hiring, onboarding, access, and terminations.
• Coordinate with FBI stakeholders to maintain 100% compliance with Visitor Access Requests (VARs), avoiding any access lapse.
• Maintain the security integrity of all contract tasks, systems, and user interactions across all levels.
• Deliver all contract deliverables and performance metrics accurately and on time.
• Provide administrative and technical direction to a team of 40+ IT professionals.
• Ensure all documentation meets FBI standards and procedural requirements.
• Maintain consistent, transparent, and professional communication with FBI leadership regarding contract status, risks, and staffing.

• Active Top-Secret (TS) clearance
• Minimum 7 years of experience in Information Technology, with 5+ years in helpdesk/deskside support environments.
• At least 5 years in a management position, preferably leading a help desk, service desk, or deskside support function.
• One or more of the following certifications required:
  • PMI PMP
  • CompTIA Project+
  • HDI Desktop Support Manager
  • HDI Support Center Manager / Lead / Director
• ITIL Foundation certification highly preferred.
• Experience working in a law enforcement (LE) agency, with prior FBI experience, is strongly preferred.
• Proven experience managing teams of 40 or more IT personnel.

• Strong understanding of FBI processes, security protocols, and administrative procedures.
• Demonstrated ability to lead diverse technical teams under a high-security, high-demand environment.
• Skilled in conflict resolution, personnel management, and operational risk mitigation.
• Excellent verbal and written communication, able to interface directly with federal leadership.
• Results-oriented with a strong focus on mission delivery, compliance, and continuous improvement.