Dermatology Clinic Front Desk

HealthySkin Dermatology is hiring a full-time Dermatology Clinic Front Desk Team Member for Our Mohs Department

Join us as our Dermatology Clinic Front Desk Team Member, where you'll play a crucial role in patient check-in and check-out, appointment scheduling, and coordinating patient procedures within our Mohs Department. Your responsibilities include patient appointment scheduling, patient check-in and check-out, understanding health insurance details, and coordinating care between our office and plastic surgeons that may be referred to for repair.

The ideal candidate brings experience in healthcare front desk/scheduling experience, health insurance knowledge and processes, prior medical office background, excellent communication skills, and a strong grasp of medical terminology. We value your ability to provide outstanding and prompt customer service to our providers, staff, healthcare partners, insurance companies, and patients.

Duties include:

• Patient check-in/check-out.
• Greeting of all incoming visitors and patients.
• Patient appointment scheduling and Mohs surgery scheduling.
• Collects co-pays, deductibles, out-of-pocket, and other patient payments.
• Builds and maintains positive, professional relationships with internal and external referring provider offices.
• Collaborates with the Mohs surgeon, medical assistant team, and referring provider teams.
• Learns protocols for repairs referred to outside physician offices by the Mohs surgeon.
• Monitors patients in reception area, communicates issues to Mohs surgeon and team members, as appropriate.
• Evaluates patient appointment, chart, and insurance data to verify all information has been received, is complete, and signatures have been obtained.
• Answers phone calls throughout the workday.
• Prompt and efficient coordination of care from Mohs Consultation to Scheduling of Repair with preferred plastic surgeon to final Mohs follow-up appointment.
• Authorization verification.
• Collaborates with the department manager, clinical director, provider teams, medical billing staff, and referring physician offices to resolve problematic authorization issues.
• Ability to input complete and accurate patient registration in the practice management and electronic health records systems.
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Solid understanding of health insurance referrals, authorization processes, verification, and knowledge of health insurance copays, deductibles, and out-of-pocket expenses.
• Exceptional customer service skills with a focus on professionalism, empathy, and courtesy in all interactions.
• Strong written and verbal communication skills.
• Experience in medical front desk patient check-in and check-out.
• Experience in patient medical appointment scheduling.
• Organized with the ability to manage competing priorities.
• Demonstrates discernment and maintains composure in emergency situations.
• Exhibits accuracy and thoroughness, addressing and resolving problems promptly.
• Upholds patient confidentiality and professional integrity.
• Interacts professionally and respectfully with patients, employees, providers, insurance companies, and referring physician offices within the practice.
• Has the four qualities that each HealthySkin Dermatology employee embodies: The HealthySkin Dermatology Attitude, Professionalism, Quality, and Communication.
• Previous experience with medical front office, specialty healthcare scheduling and insurance authorization experience in a medical setting a plus.
• Six months' experience in a dermatological setting required.

Benefits include:

• 40-hour work week of 5 days/8 hours a day.
• Benefits offered to employees who work 30 hours or more a week including health, dental, vision, short-term disability, and other supplemental policies.
• 6 Paid Annual Holidays, PTO, Jury Duty, and Bereavement Leave.
• Employer annual 401(k) safe harbor contribution and profit-sharing plan.
• Annual uniform allowance.
• Cellular phone discount is available after 30 days of employment.
• Skin care services and products discount to employees and immediate family members after 30 days of employment.
• Tuition reimbursement program.