Dermatology Medical Assistant/Technician

Job Purpose

The Certified Dermatology Technician supports the delivery of safe, high-quality, patient-centered care by completing patient intake, documenting clinical information for providers, and assisting with examinations, procedures, and treatments. This role also performs a variety of clinical and clerical responsibilities while creating a welcoming, respectful, and efficient experience for patients and families. The Certified Dermatology Technician contributes to patient satisfaction, clinical excellence, and the overall success of the practice by upholding the organization’s mission, values, and service standards.

Duties and Responsibilities

• Demonstrate excellent patient care and service skills in every patient interaction.


• Complete patient intake, medication reconciliation, pre-visit activities, and exam-room preparation in accordance with established protocols.


• Prepare patients, rooms, instruments, supplies, and equipment for examinations, medical tests, treatments, and procedures.


• Perform approved clinical tasks – including blood draws, TB skin tests, urine pregnancy tests, suture removal, and IM/IL injections – only when trained, competency-validated, appropriately ordered or delegated, and permitted by applicable law and practice policy.


• Administer approved medications only when trained and authorized and under an appropriate order, delegation, and the level of supervision.


• Assist providers during examinations, surgical excisions, and other in-office procedures in accordance with assigned responsibilities and safety protocols.


• Assist with cosmetic laser treatments and other cosmetic procedures only within documented training, competency, authorization, and supervision requirements.


• Accurately enter or scribe clinical information, including provider-determined diagnoses, treatment plans, and medication orders in the electronic medical record (EMA by Modernizing Medicine) as directed and in accordance with documentation and provider-review requirements.


• Reinforce provider-approved instructions regarding follow-up care, medications, potential side effects, wound care, and treatment protocols.


• Label, document, prepare, route, track specimens and related requisitions when assigned, following established identification, handling, transport, and chain-of-custody procedures.


• Maintain appropriate inventory of exam room supplies and prepare exam rooms at the beginning and end of the day and between patient visits.


• Clean, disinfect, package, and sterilize medical instruments according to established infection-prevention, manufacturer, and practice protocols.


• Complete side work and ancillary tasks as needed and assigned.


• Maintain safe, organized, and patient-ready clinical, storage, supply, sample-product, and shared work areas.


• Follow OSHA, infection-prevention, exposure-control, sharps-safety, emergency-response, and incident-reporting requirements.


• Protect patient privacy and safeguard clinical information in accordance with HIPAA and practice policies.


• Participate in staff meetings, trainings, competency-validation, and organizational programs.


• Work at assigned practice locations and adapt to schedule changes consistent with the operational requirements communicated for the position.


• Perform other duties as assigned.
  
  

Qualifications

Education:

• High school diploma or equivalent.

Experience:

• One to three years of experience in a medical office or clinical setting preferred; Dermatology experience is preferred.

Training and Certification:

• Successfully complete REN Dermatology’s designated Certified Dermatology Technician training and competency-validation program within the first 90 days of employment.


• Maintain required procedure, equipment, medication administration, infection prevention, emergency response, and documentation competencies.

Knowledge:

• Basic clinical principles, procedures, medical terminology, and patient care protocols.


• Policies and procedures related to infection prevention, environmental safety, patient confidentiality, and clinical documentation.

Skills:

• Phlebotomy and clinical assistance techniques.


• Safe use of universal precautions, sharps practices, clinical equipment, and sterilization processes.


• Accurate medication reconciliation, health-information management, and patient charting.


• Clear patient communication and reinforcement of provider-approved instructions within role boundaries.

Abilities:

• Work effectively as a team member with physicians, advanced practice practitioners, licensed clinical staff, and other employees.


• Remain calm and effective during urgent, emergency, or emotionally difficult situations.


• Interact professionally with patients, families, staff, and visitors.


• Adapt to changing priorities, patient volume, provider needs and provider schedules.


• Plan, organize, and prioritize work effectively.


• Perform only those clinical duties for which the employee is trained, competency-validated, authorized, and appropriately supervised.


• Communicate clearly and professionally.
  
  

Working Environment

Work is performed in medical-office, exam-room, procedure-room, and other clinical settings. The employee may be exposed to communicable diseases, blood or other potentially infectious materials, sharps, biohazards, chemicals, medicinal preparations, surgical smoke, and other conditions common to a dermatology clinic. Required protective equipment, exposure controls, and safety procedures must be used. The work may involve frequent interruptions, competing priorities, distressed patients, and periods of high clinical volume. Regular on-site attendance and reliable coverage during assigned hours are inherent to the role.

Physical Requirements

This role requires frequent sitting, standing, walking, reaching, bending, and lifting. It also requires full range of body motion, manual and finger dexterity, eye-hand coordination, and the ability to use a variety of office and clinical equipment. Occasional lifting and carrying of objects up to 50 pounds may be required. Work may at times be performed under stressful conditions.

Supervisory Responsibilities

• This position has no direct reports.