Desk Top and Field Support Specialist

JOB DESCRIPTION

Summary

The Desktop and Field Support Specialist supports information technology required for day-to-day operation, installation of new systems, or modification of existing systems. Primary focus is supporting the IT Department’s field and office customers.

Functional Responsibilities

Desktop Support

• Exhibit a strong work ethic with the ability to take direction and work in a team setting and independently.
• Adhere to Permian Basin Materials Code of Conduct and company policies.
• Provide daily end user support. Assist employees with any IT issues; support all printers, scanners, email, Microsoft Office and company software and hardware applications.
• Provide daily user account management and assist with server backups and file restoration as needed.
• Install workstations and other equipment like printers. Ensure all workstations are connected to the network and relevant servers.
• Provide staff with technical support and training.
• Monitor workstation backups and antivirus updates.
• Maintain inventory of equipment including but not limited to desktops, laptops, printers, scanners, and cell phones.
• Analyze information to determine, recommend, and plan layout for type of computers and peripheral equipment, or modifications to existing equipment and systems that will provide capability for proposed project or workload, efficient operations, and effective use of allotted space.
• Monitor any software changes and make appropriate software updates as needed.
• Configure and upgrade desktops, laptops, printers, modems, and ancillary equipment.
• Prepare laptops, cell phones, and printers for new and existing employees.

Field Support

• Install networking equipment at corporate and site locations such as routers, switches, and cables.
• Install, repair, and maintain surveillance equipment in vehicles and site locations.
• Collaborate with mechanics and safety for the continued support of camera/GPS systems.
• Provide on call support and/or deploy new hardware to appropriate locations in a timely manner understanding urgent response time is essential to maintaining business at site locations.
• Perform troubleshooting to isolate and correct problems.
• Be able to configure routers, switches, and cameras.
• Record and maintain hardware inventories and locations of all installed hardware.

Organizational Responsibilities

• Exhibit a strong work ethic with the ability to take direction and work in a team setting and independently.
• Adhere to Permian Basin Materials Code of Conduct and company policies.
• Maintain confidentiality of all information being processed, stored, or accessed in company servers.
• Maintain compliance with all federal regulations.
• Work as a team member with the IT team.
• Exhibit expertise, proficiency, and systems analysis techniques to determine hardware, software, or systems functional specifications for end users. Be able to train users to use new or modified equipment, software, and systems.
• Monitor and maintain functioning of equipment to ensure systems operate in conformance with specifications and priority service.
• Perform other duties as directed.

Competencies

• Excellent communication skills – oral and written.
• Advanced computer skills – hardware and software applications.
• Analytical skills to define and resolve issues, interpret technical instructions, and interpret government regulations.
• Advanced technical training in IT.

EXPERIENCE/TRAINING/CERTIFICATIONS

• Associates degree or equivalent from a two-year accredited college or technical school in computer science preferred
• 1 – 2 years of relevant work experience required
• Experience with the following software required – Microsoft Desktop and Server Operating Systems, Microsoft Office Suite, Remote Desktop to include VPN, Help Desk Software, Visio, Accounting Software
• Proven experience with installation and programming of the following hardware – Network Switches, Routers, PC’s, Virtualization, Printers, Tablets, Phones, Video recording devices, and Wireless Devices.

 PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

• Candidate must be drug free.
• Position requires moderately strenuous physical work. 
• Must be able to:
• Lift and carry up to 50 pounds from floor to 3’ – 5’ occasionally,
• Lift, carry, push, or pull up to 25 pounds frequently,
• Climb up and down ladders occasionally,
• Sit or stand for extended periods of time,
• Use hands and fingers to examine, install, repair, and perform maintenance on networking equipment, electronics, cameras, and hardware, 
• Travel safely while walking and while operating trucks over uneven terrain, roads, and pavement,
• Effectively communicate in verbal and written formats with internal and external personnel, clients, and vendors,
• Wear proper protective equipment including hard hat, safety glasses, high visibility clothing, steel-toed boots, and gloves,
• Observe all company Safety policies on company premises and while operating heavy construction machinery,
• Occasionally work in extreme hot and cold weather conditions, 
• Work safely in wet, muddy, and slippery conditions occasionally, 
• Environment will vary from outdoors with varying noise levels and vibrations associated with construction equipment, and exposure to building materials, dust, and dirt at operating sites to a normal office environment.