Deskside Technician

We are seeking a hands-on and customer-focused Deskside Technician to provide onsite IT support to end users. This role is responsible for resolving hardware and software issues, supporting workplace technology, and ensuring a seamless user experience.

The ideal candidate has strong troubleshooting skills, excellent customer service abilities, and experience supporting desktop environments in a corporate setting.

Key Responsibilities

• Provide onsite technical support for desktops, laptops, printers, and mobile devices
• Diagnose and resolve hardware, software, and network-related issues
• Install, configure, and maintain operating systems and applications
• Set up and deploy new equipment, including imaging and device provisioning
• Support users with Microsoft 365, email, and collaboration tools
• Manage user accounts and access permissions (Active Directory, etc.)
• Troubleshoot connectivity issues (Wi-Fi, VPN, LAN)
• Maintain inventory of IT assets and equipment
• Document incidents, resolutions, and procedures in ticketing systems
• Escalate complex issues to higher-level IT teams when necessary

Qualifications

• Associate or Bachelor's degree in IT or related field (or equivalent experience)
• 1–4+ years of experience in IT support or deskside support roles
• Strong knowledge of Windows and macOS environments
• Experience with Microsoft 365, Active Directory, and endpoint management tools
• Basic networking knowledge (TCP/IP, DNS, DHCP)
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills

Core Competencies

• Technical Troubleshooting
• Customer Service & User Support
• Hardware & Software Support
• Time Management & Prioritisation
• Attention to Detail
• Team Collaboration

Preferred Qualifications

• Certifications such as CompTIA A+, Microsoft Certified, or equivalent
• Experience with IT service management tools (ServiceNow, Jira, etc.)
• Familiarity with endpoint security and device management solutions

Benefits

• Competitive hourly compensation
• Opportunities for career growth in IT support and systems administration
• Exposure to enterprise IT environments
• Hands-on technical experience
• Supportive and collaborative workplace