Deskside Technician I

Stefanini has a Deskside Technician position in Whitehall, MI. We are looking for someone who is a self-starter, has excellent customer service and strong MS Office skills; including Office 365 is a must. The position will require an individual to solve customer support issues by visiting the end-user's location. The technician will be located at the customer's facility providing support in an office or manufacturing environment that will consist of standard PC hardware and software troubleshooting.

REQUESTED QUALIFICATIONS:

· 2+ years of experience providing desk side support.

· Excellent troubleshooting skills including: hardware, software, printing, networking, file shares, etc.

· Proficient in the latest Microsoft Office Applications (Office 365)

· Remedy Software or related ITSM ticketing tool experience - Remedy preferred

· Printer support can include barcode printers, various types of scanners (mainly HP and Sharp)

· Ability to resolve Windows7 Operating System Issues and Errors

· Network troubleshooting skills and knowledge (mainly Cisco)

· Understanding of Symantec Virus Scan software

· Customer infrastructure support (wiring and connectivity)

· Proficient in Microsoft Active Directory

· Ability to maintain and abide with compliance activities driven from a central compliance group

· Experience with computer asset tracking and lease management

· Working knowledge of Cisco devices/networking is preferred

· Some experience with support and administration of telephones (PBX system and/or VoIP system).

· Ability to communicate technical information to non-technical audiences

· Strong sense of customer service

· Good organizational skills

· Excellent Verbal and Written Communication Skills

· Ability to sift through technical issues and know what to do next and/or when to escalate for help

· Technical degree or equivalent end-user supporting experience

· Ability to multi-task

· Team-oriented / team player / ability to share ideas as well as listen to ideas

· Ability to walk and bend and perform labor-related duties of connecting computer equipment

· Ability lift up to 50 lbs. when moving electronic equipment

Contract