Desktop Admin

Department:
Information Systems/IT

Schedule/Status:

8am-430pm; Full Time

Standard Hours/Week:

40

Location: Titusville

General Description:

The Desktop Admin is responsible for demonstrating Parrish Healthcare's Culture of Choice®, managing and supporting the desktop, applications, and peripherals infrastructure. The Desktop Administrator ensures user environments function as necessary.

Key Responsibilities:
Installing, configuring, and troubleshooting desktop hardware components, such as computers, monitors, printers, and peripherals. Installing and maintaining software applications, patches, and updates.
Responding to end-user inquiries and resolving technical issues related to hardware, software, and network connectivity. Providing remote or on-site support to troubleshoot and resolve desktop-related problems.
Managing the deployment and imaging of desktop systems, including operating system installations, software configurations, and user profile setups.
Conducting user training sessions to help individuals understand and effectively use desktop systems and applications. Creating documentation, user guides, and knowledge base articles to assist end-users in troubleshooting common issues.
Implementing security measures on desktop systems, such as antivirus software, encryption, and access controls, to ensure data protection and compliance with organizational policies and regulations.
Maintaining an inventory of desktop hardware, software licenses, and configurations. Tracking and managing desktop assets throughout their lifecycle, including procurement, installation, upgrades, and retirement.
Maintaining current knowledge of new technologies and industry trends to ensure that systems are compatible with current standards.
Coordinating with vendors or contractors during technology upgrades or implementations of new systems.
Conduct office automation feasibility studies, including workflow analysis, and cost comparison analysis.
Knows fire, disaster and safety procedures and regulations as it pertains to the work area.
Performs similar or related duties as assigned.
Requirements:
Formal Education:

Bachelor's degree is required (A combination of experience and/or certifications may be considered).
Work Experience:

3 years to

Required Licenses, Certifications, Registrations:

Citrix Certified Professional - Virtualization (CCP-V) and Microsoft 365: Modern Desktop Administrator Associate certifications or other related certifications approved by leadership and HR are required within 1 year.
Citrix Certified Professional - App Delivery and Security (CCP-AppDS)
Certifications in other Microsoft Server products, Dell, EMC are strongly preferred.
Full Time Benefits:

Eligible to participate in a number of PMC-sponsored benefits, including:

Annual Accrual of 152 Personal Leave Bank (PLB) Hours
Health, Dental and Vision Insurance
403(b) Retirement Program
Tuition Reimbursement/Educational Assistance
EAP, Flex Spending, Accident, Critical and Other Applicable Benefits