Desktop Analyst

Sysha group (Sysha Inc & Shrikon) is Management Consulting and Staffing company headquartered in Dallas, TX.  It is founded in 2008 and operates in US, Canada and India. Sysha group offers a wide variety of services that include contract staffing, permanent placement, career transition and talent development, as well as outsourcing and consulting. Sysha group serves diversified client domains such as ecommerce, Telecom, Robotics/Drone and Financial industries amongst others. 

Owns creation, execution, and maintenance of technical documentation for Smith+Nephew's New Product Development and other projects. This role collaborates with various functions to understand, develop, and maintain all aspects of technical documentation across projects.

• Develop (research/write/illustrate) content, including understanding and communicating detailed technical concepts

• Work closely with R&D Engineering, Regulatory, Quality, and Marketing to create any new project-related technical documentation and to make ongoing updates that are a result of user feedback, review of risk management file, and to support regulatory and quality compliance.



Responsibilities:

• Produces technical documentation including user manuals, package inserts, and other technical guides.

• Analyzes and updates existing and new documents to maintain continuity with regulations and project needs.

• Designs labels based on input from cross-functional team.

• Confers with project managers, engineers, and regulatory experts to establish technical specification, determine text and illustrations to be developed for publication, and ensure accuracy of product documentation.

• Determines technical documentation priorities based on timelines and resource capacity.

• Anticipates potential project problems and creates solutions or contingency plans.

• Manages workload across multiple projects.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field
• 5+ years technical writing experience
• 2+ years in regulated industry preferred

o High-tech, medical device labeling and documentation development experience preferred

• Proficiency in Microsoft Office required and Adobe Creative Suite (InDesign, Acrobat Pro and Illustrator) preferred
• Experience with desktop operating systems (Windows, macOS, Linux)
• Knowledge of networking protocols and troubleshooting
• Familiarity with IT security best practices

Other Qualifications, Skills & Certifications:

• Strong analytical and problem-solving skills
• Experience with remote desktop support tools
• Certification in ITIL or similar IT service management frameworks preferred
• Self-starter
• Detail oriented
• Excellent written and spoken communication
• Able to work cross-functionally with project team members
• Able to multi-task across many concurrent projects
• Willingness to work outside of typical job duties to support the team

All your information will be kept confidential according to EEO guidelines.