Desktop Engineer

Role: Desktop Engineer

Location: San jose, CA/San Francisco, CA

Primary Responsibilities

End-user facing expertise in providing support for hardware and software issues within end-user computer systems (MAC 70% and PC 30%) to include desktops, laptops, printers and mobile apps

Advanced knowledge and training in configuration, installation and troubleshooting desktops (MAC and PC), laptops, printers and mobile applications

Responds to end-user product related questions for all supported hardware, software and applications

Understands and maintains/outperforms service levels established

Analyzes problems to identify problem area(s) and provide corrective action, recommending solutions to client application and account related issues

Understands working on ServiceNow ticketing tool.

Managing the team efficiently and act as a role model for the team.

Act as the technical liaison with various client stakeholders and internal stakeholders.

Additional Knowledge & Skills

Maintain all necessary certifications to perform required responsibilities in support of specific computer networks, hardware, software and applications being supported

A+ and Network+ Preferred at minimum

Basic knowledge of networking, Airwatch, SCCM and Cisco routers and switches

The ability to multi-task and handle ever changing priorities

Willingness to learn new skills and work outside of your comfort zone with the end-user community

Ability to manage individual tasks that may require cross departmental communication and collaboration

Regards,

Ajay Dutta

Technical RecruiterNoralogic Inc.

109 E 17th St, Cheyenne WY 82001

+1. (307) 274-3105| (*************) |www.noralogic.com

USA: WY, MD, NJwww.noralogic.com

Mexico: Guadalajara, Monterrey

India: Noida UP

**WBE and MBE company**

** ISO 9001:2015**

**WY Top 50 Minority owned growing company**
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