Desktop Engineer - Excellent Benefits Package

Job Title: Desktop Engineer
Location: Toledo, OH - Onsite
Duration: Contract

Essential Skills:
• Strong analytical skills and problem-solving ability to troubleshoot various issues on Laptop/Desktop/Mobile Devices
• Printer and Network Troubleshooting
• Experience supporting Win 7, Win 10 and Office 365 applications
• Knowledge of imaging PCs using SCCM environment
• Knowledge on mobile device managed using Intune MDM
• Ability to present ideas in user-friendly language
• Good Communication skills
• Multi-tasking capabilities
• Rigor to work for customer satisfaction and end user experience

Role Description:
• Assisting users on various PC related issues via Phone/Email or chat over remote session or by visiting user desk
• Supporting new user onboarding by deploying new PC and then collecting old PC's during offboarding
• Escalate incidents with accurate documentation to suitable technician, when required.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Coordinating with vendor for any hardware/software issues
• Assisting team on PC LCM project to deploy new PC's by doing apps and data migration.
• Supporting sales user via Call
• Coordinate with asset team to ensure asset updates are done as soon as new assets received or shipped to lessor.
• Packing/Unpacking of PC's received from vendor or from different site
• Returning end of lease PC's back to the lessor
• Creating/updating knowledge base articles for any new issues
• Provide suggestions for continuous improvement

Regards,
Pallavi Verma
Sr. Technical Recruiter | Syntricate Technologies Inc.
Direct: 781-552-4333 | Fax: 781-649-0786
Email: [email protected] | Web: www.syntricatetechnologies.com

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