Desktop Engineer I

Overview

About TP

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Employee wellness and engagement program

Responsibilities

Your Responsibilities

Experience in managing distributed inventory of network equipment

Experience in virtual networking setup using VMware

Experience in supporting employees with technical and hardware level troubleshooting and resolution

Hands on experience troubleshooting hardware such as routers, switches, network interface cards, firewalls, and telecommunications devices

Ability to view a computer monitor for several hours at a time

Candidates must have open availability and able to work additional hours as needed to include weekends

POSITION SUMMARY

IT Liaison role is an entry-level position on the Desktop Support Team reporting directly to the Lead Desktop Engineer. Role entails assisting employees with troubleshooting their equipment and software as well as supporting equipment deployment.

PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS

Assist with the support of all aspects of General Motors equipment and software

Assist with the installation and maintenance of all onsite computer hardware and software

Assist with the installation and maintenance of systems to support call-flow; usually limited to cabling, phones, headsets and software

Repair or upgrade computer systems as needed

Provide Tier 1 level support on hardware and software technical issues

All other duties as requested by the leadership team

Assist with building equipment bundles and deploying equipment to employees

Qualifications

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer

Job Locations

US-MI-Warren

Requisition ID

2024-51231

Category

Client Operations

Country

United States