Desktop Imaging Technician

Come join our growing team with a 21st Century Vision! At KaylaTek, we understand that the key to our success is the quality of the people we employ. Our focus is not just on jobs, but on building and enhancing your career through ongoing professional development, training, and high quality of life. Our team members choose KaylaTek for a number of reasons including our competitive compensation and benefit packages, dedication to education, as well as our outstanding service. Our Grow Strong Vision encompasses a place for employees to grow, learn and feel a sense of belonging, not just a place to work.

Employee Benefit Offerings

Medical, Dental, Vision, Health Savings Account, FSA, 401(k) with company matching, Short-Term and Long-Term Disability, Life and AD&D Insurance, Paid Time Off, 11 Paid Holidays, Employee Assistance Program (EAP), Professional Development Program, Military Leave Support, Referral bonuses and more!

Location: Joint Base Andrews, Maryland - 100% on site

Shift: Tuesday - Thursday 3:00 pm - 11:00 PM and Saturday and Sunday 10:00 am - 6:00 pm; 5-6 month surge position

Certifications required:

• Candidate requires a current 8140 IAT Level II - Security + Certificate

Security Clearance

• Active DOD Secret clearance

Essential Job Functions

• Execute mass deployments of Windows/macOS operating systems using enterprise imaging tools (e.g., SCCM, MDT, Autopilot, or similar)


• Unbox, physically assemble, and test desktops, laptops, monitors, docking stations, and other peripherals.


• Apply physical asset tags to all incoming IT equipment.Accurately log serial numbers, MAC addresses, and assignment details into the IT Asset Management (ITAM) database


• Ensure all standard corporate applications, security patches, and drivers are correctly applied to the image


• Verify that disk encryption (e.g., BitLocker), endpoint protection (Antivirus/EDR), and VPN clients are active and communicating properly before handing off the device


• Strong attention to detail, excellent time management, and the ability to work systematically

Basic Qualifications

• Active Secret


• Compliant with DoD 8140: Active CompTIA Security


• 1–3 years of hands-on experience in IT Support, Help Desk, or dedicated hardware deployment roles.


• Experience imaging new systems, system deployment and refresh, and Tier 2 support of standard office computing equipment (PC's, laptops, tablets, printers), PC operating systems, (Windows 10/11)


• Must have demonstrated experience supporting a Windows 10/11 environment.


• Must be able to work independently and within a team


• Knowledge of Active Directory infrastructure


• Experience with various client hardware including HP and Dell laptops, desktops, and associated peripherals

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

MUST BE A US CITIZEN

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

EQUAL OPPORTUNITY EMPLOYER

KaylaTek is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

E-VERIFY AND BACKGROUND CHECKS

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. KaylaTek participates in the DHS e-Verify program. KaylaTek also conducts a background check on all candidates post offer though PROScreening LLC.