Desktop IT support

Job Description

Join BAE Systems and be part of a diverse and enthusiastic team who is supporting our customer’s critical mission. We are searching for dedicated individuals to join one of new and expanding programs.

BAE Systems is seeking candidates with desktop support experience to staff the EUC( End User Computer) mission. The staff will provide HQ Tier 2 desktop support Monday through Friday between the core hours (07:00 – 17:00 EST) to customers located at both 500 C. Street and 400 C. Street SW, Washington DC. The Staff will work 8 hours shift daily.

The staff shall receive escalated incidents as prioritized by the Government EUC manager, according to defined criteria.

They shall assist FEMA EUC users by responding to escalated tickets for the following types of support requests:
Assist customers, troubleshoot problems, and coordinate technical support
Review malfunctioning computing devices and/or associated hardware to isolate defective parts or determine whether inappropriate logical configurations are causing malfunctions
Re-image and encrypt laptop computers.
Deploy new and replace broken or outdated hardware: printers, scanners, faxes, smartphones
Remediation of unresolved patches and corrupt software installations
Workstation/Laptop Hardware - Configuration Management Support
Software and application support
Required Education, Experience, & Skills

Active Top Secret Clearance
Requires a High School diploma, AS or BS preferred.
Requires 4 years relevant experience without a Degree or 2 years relevant experience with a degree.
3+ years of experience with proficiency supporting Microsoft Windows 10.
2+ years of experience providing over the phone hardware & software troubleshooting.
2+ years of experience with Remedy Help Desk, or similar help desk system.
3+ years of experience with proficiency supporting Microsoft Office Suite.
Demonstrated ability to interact and work with a diverse customer base.
Preferred Education, Experience, & Skills
Desired Skills

Microsoft Certified Professionals (MCP) is desirable.
KA#10

Pay Information
Full-Time Salary Range: $54560 - $87340

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Intelligence & Security

BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.

Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.

Our Commitment to Diversity, Equity, and Inclusion:
At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.