Desktop Lead/Manager

Role: Desktop Lead/Manager

Location: Pittsburgh PA – Onsite

Position Type: Contact

Team Leadership & Coordination

• Lead and coordinate service delivery teams (internal and external).

• Provide guidance, coaching, and support to team members.

• Foster a culture of continuous improvement and accountability.

• Reporting & Documentation

• Produce regular reports on service performance, incidents, and trends.

• Maintain accurate documentation of processes, procedures, and configurations.

• Support audits and compliance activities.

• Continuous Improvement

• Identify opportunities to improve service quality and efficiency.

• Implement best practices and frameworks (e.g., ITIL, COBIT).

• Drive automation and innovation in service delivery.

• Risk & Compliance Management

• Ensure IT services comply with regulatory and security requirements.

• Manage risks related to service delivery and business continuity.

• Support disaster recovery and incident response planning.

Continuous Improvement

• Identify opportunities to improve service quality and efficiency.

• Implement best practices and frameworks (e.g., ITIL, COBIT).

• Drive automation and innovation in service delivery.

• Risk & Compliance Management

• Ensure IT services comply with regulatory and security requirements.

• Manage risks related to service delivery and business continuity.

• Support disaster recovery and incident response planning.