Desktop Support

Installs, configures, troubleshoots, and repairs Windows desktop and laptop computer systems, peripheral equipment and production printers. Escalates unresolved issues in a timely manner. Configures and maintains Windows standard applications and networking software, diagnosing and solving hardware and software problems.
• Delivers exceptional customer service, proactively setting expectations with customers and following up appropriately. Manages service request queues and resolves daily hardware and software service and support requests. Adheres to established service level goals. Thoroughly document work performed in ticketing system.
• Schedules installations/ upgrades and provides system maintenance in accordance with IT procedures. Works on site specific department projects and/or sub-projects Works under own initiative, prioritizes own work, and meets agreed timelines.

- Strong Customer service skills
- Exceptional work ethic
- Positive attitude,
- We are looking for experience with imaging and troubleshooting PCs in a networked environment. This position has an on-site requirement.
Computer or Other Skills:
General knowledge of Microsoft Operating systems, Windows 10 and Microsoft Office
General knowledge of networking switches and data networks.
General knowledge of IP telecommunications systems.
General knowledge of printers
3 years of recent Desk Side Support required with Hands on Experience
• BS in IT or related field PREFERRED or equivalent experience
• 1-3 Years PC/LAN Technical Experience
• Continued enhancement of Technical Skills through continuing education/seminars and interaction with other IT disciplines

EEO:

"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."