Desktop Support Analyst

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Desktop Support Analyst

Job Description

The IT Desktop Support Analyst is a member of the IT Helpdesk team.

The primary role is the provision of efficient 1st level user Desktop support for the users located in any offices of the Group.

This entry-level position supports the provisioning, installation, and maintenance of systems hardware and software under the guidance of senior team members. The role focuses on assisting with day-to-day infrastructure operations, learning technical processes, and contributing to a stable and secure IT environment.

Main Responsibilities
• Provisioning, installation/configuration, operation, and maintenance of systems hardware (desktops, laptops, printers, mobile phones) and desktop software, and related infrastructure
• Support on-site users face-to-face and off-site users using remote tools
• Liaise with 2nd and 3rd level support to ensure a smooth hand-over of daily incident reports and escalations
• Participate in projects to enhance or upgrade the infrastructure and introduce new solutions

Education
• Bachelor’s Degree in Information Technology, Computer Science, or a related field (preferred but not always required)

• IT Certifications such as A+, NET+, or Microsoft 365 Fundamentals preferred

Experience
• Solid hands-on experience (minimum of 1 year) on Microsoft Windows and standard desktop software
• Good knowledge of desktop and laptop hardware and related equipment
• Good knowledge of the operations and configuration of smartphones (iOS)
• Knowledge of VPN, networking, network management systems and spam-filtering tools

Skills
• Positive and helpful attitude with good communication skills, able to communicate technical solutions to non-technical users
• Team player with ability to exercise flexibility, demonstrate initiative to ensure the business support needs are met in a proactive manner with minimum supervision
• Fluent in English (spoken and written), other languages would be a distinct advantage

If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.