Desktop Support Analyst - Energetic Workplace

We are offering an opportunity for a Desktop Support Analyst in the banking industry, located in San Antonio, Texas. As a Desktop Support Analyst, you will provide high-quality service and support to end users, both remotely and at their desks. You will be expected to have experience in IT environments and be able to handle a dynamic work environment.

Responsibilities:

• Record and document all details of the issue or service request, including categorization and priority into the IT service desk tool.

• Provide remote access via IT service desk tool for end users.

• Utilize your experience with Active Directory and O365.

• Provide hands-on support to internal staff, maintaining hardware/software support.

• Leverage internal and external resources such as knowledge bases, manuals, support sites, and vendors to answer questions and resolve issues.

• Ensure consistent high-quality service and support to end users.

• Proven experience in desktop support or a similar role.
• Proficiency in Active Directory management and deployment.
• Familiarity with Service Desk Ticketing systems.
• Strong analytical and problem-solving abilities.
• Exceptional communication skills, both verbal and written.
• Ability to work under pressure and manage multiple priorities.
• Excellent customer service skills and a customer-centric approach.
• Knowledge of various operating systems including Windows, MacOS, and Linux.
• Ability to troubleshoot hardware, software, and network issues.
• Relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate would be advantageous.
• Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience.
• Strong sense of discretion and confidentiality required.
• Ability to work independently and as part of a team.
• Willingness to keep up with advancements in the field of technology.