Desktop Support Analyst - Hiring Fast

• They have 1 FTE Network Specialist and 1 part time Desktop Support person
• 1 FTE handles networking, firewalls, troubleshooting and support
• Part time support person handles user set up, 365 and SharePoint support, hardware requisition
• Now there is a gap in coverage with the IT director out on leave
• Cambridge office is 60-70 staff members: researchers, people with PhDs, Masters, etc.
• Remote employees and DC office needs support
• Our contractor will be supporting in person technical support needs in Cambridge along with supporting remote employees and DC office
• Day to Day: AV troubleshooting, conference room support, Zoom support, printer support, access issues, login issues, connectivity issues, updating user machines and softwares, software updates on Zoom, Teams, other applications, copier is broken, cant login to SharePoint, phishing emails, onboarding new hires, imaging laptops, preparing hardware, workstation set up, maybe help with some cybersecurity projects, etc.
• Printer support, AV and Zoom room, meeting support, conference rooms, hardware support, basic network and software troubleshooting
• Tech Environment: Windows environment, Office 365, Zendesk ticketing systems, primarily laptops, desk set ups, monitors, peripherals (mouse, keyboards, etc.), Go2meeting, LogMeIn for remote support
• 2-3 days a week onsite, they will work out the days
• At the beginning it will probably be Monday, Wednesday and another day
• Need good customer service, bedside manner, communication, patience, etc.
• 40 hours per week
• Hours: Business Hours EST time, around 9-5 but they will work that out with the candidate specifically
• Parking: they have a parking app where they can get free parking, or they park in a garage and the company will pay for it, so free parking onsite either way
• Client wants to look at 3-5 Desktop Support candidates and System Admin candidates and then decide what they want
• There is a possibility it goes perm, its not off the table. But this is not a contract to permanent role necessarily, so nothing is promised
• Why it’s a great place to work: It’s a fantastic place to work, we preserve land and water to preserve the planet, we work to make housing affordable to all of us, highly educated folks, trying to make the world a better place, very diverse group of colleagues
• Will report to the COO: Katie Grace Deane 

Top 3 skills:

• AV/Zoom Conference Room support
• Microsoft/Windows troubleshooting (Windows, Office 365, Sharepoint, etc.),
• Some security/cyber security background or knowledge