Desktop Support Analyst I

Join Our Team as a Desktop Support Analyst

Are you energized by solving technical issues and helping end users stay productive and connected?

We are seeking a detail-oriented Desktop Support Analyst who thrives in a fast-paced environment, enjoys troubleshooting, and delivers exceptional customer support.

Why You’ll Love Working Here

• Meaningful Impact – Play a key role in supporting day-to-day business operations


• Growth & Development – Opportunities to expand technical skills and build your career


• Collaborative Environment – Work alongside a supportive and team-focused group


• Customer-Focused Culture – Make a direct impact by helping users resolve technical issues

Role Overview

• Location: On-site (Whitsett, NC)


• Schedule: 1st Shift (8a-5p); Monday through Friday


• Pay Rate: $24.14

Your Mission as a Desktop Support Analyst

• Provide technical support for desktops, laptops, printers, scanners, and peripherals


• Analyze user requests and incidents to determine appropriate resolutions


• Troubleshoot hardware and software issues via phone, chat, or in person


• Install, deploy, and maintain company systems, devices, and applications


• Track, manage, and resolve incidents and service requests using ticketing systems while meeting established SLAs


• Organize and participate in user meetings to discuss and resolve recurring or complex issues


• Perform software and system updates, including:
  
  
  
  • Microsoft security patches
  
  
  • Antivirus signature updates
  
  
  • Other application updates
  
  
  
  


• Order parts and manage hardware repairs and asset maintenance


• Act as a point of contact for third-party vendors and service providers


• Document processes, procedures, and technical requirements


• Create, edit, and maintain knowledge base articles


• Develop clear instructional materials to support self-service capabilities


• Troubleshoot system errors, reports, and processes to ensure optimal performance


• Support continuous improvement initiatives and special projects

What You Bring to the Team

Education & Certifications

• Bachelor’s degree in computer science, IT, or related field OR


• Four (4) years of equivalent work experience


• A+ Certification required

Experience & Skills

• Intermediate hardware and software troubleshooting skills


• Experience with Microsoft O365 Suite and SharePoint (preferred)


• Strong written and verbal communication skills


• Ability to provide sound technical advice and problem resolution


• Detail-oriented with strong organizational skills


• Ability to prioritize workload and meet deadlines


• Strong customer service mindset


• Ability to collaborate effectively within a team environment

Why This Role Matters

As a Desktop Support Analyst, you play a crucial role in maintaining reliable IT operations and ensuring end users can work efficiently. Your technical expertise, problem-solving abilities, and customer-first mindset will directly contribute to organizational success and continuous service improvement.