Desktop Support Engineer

Job Title: Desktop Support Engineer

Watch a quick 60-second video about this role: https://somup.com/cO1UovVnlG6  

About Us 

We’re a mid-sized MSP based in New York City with site office in Quincy, MA. We support clients nationwide to help them simplify, secure and enhance their IT. Our core values are care, innovation, integrity and teamwork. We live by these values every day in how we support our clients and each other.  

About the Role 

We’re seeking an experienced Desktop Support Engineer with a strong MSP background supporting desktops, end users, and business applications. You’ll work on complex workstation issues, handle VIP-level support, and help standardize and secure client environments.  

Key Responsibilities 

• Resolve desktop and end-user issues (Windows, Mac, Microsoft 365, virtual desktop, and business apps) 

• Troubleshoot and resolve advanced workstation, networking, and peripheral problems 

• Manage Microsoft 365 and Azure AD environments, including security, access, and policies 

• Administer workstation patching, antivirus/EDR, encryption, and endpoint compliance 

• Support collaboration platforms (Teams, Outlook, SharePoint, OneDrive) 

• Provide white-glove support for VIP users and executives 

• Contribute to documentation, process improvements, and team knowledge sharing 

Required Experience & Skills 

• 4+ years in an MSP or IT environment 

• Advanced expertise with Windows 10/11, Microsoft 365, and Azure AD 

• Strong troubleshooting across desktops, applications, networks, and security tools 

• Experience with PSA/RMM platforms (Autotask, DattoRMM, ITGlue, etc.) 

• Excellent English communication skills — written and spoken 

We strongly encourage applicants to include a short introduction video, as it significantly strengthens your application.