Desktop Support IT Analyst

• Review, evaluate, design, implement and maintain the corporate technology systems.
  


• Identify data sources, constructs data decomposition diagrams, provides flow diagrams and documents all related processes.
  


• Ability to communicate complicated technical concepts to non-technical Clients.
  


• Experience ad-hoc reporting, estimating, and interfacing of inbound and outbound interface files.
  


• Work as technical expert with Clients, application analysts, developers and other technical team members to support and develop technical solutions to complex business problems.
  


• Develops specifications according to business requirements.
  


• Configures system and monitors performance of systems and programs.  Install software, patches and new environments as required.
  


• Writes and maintains documentation to describe program development, logic, system coding, testing, changes, and corrections in accordance with policy and SOX auditing compliance.
  


• Recommends new solutions and upgrades in alignment with strategic plans and business requirements.
  


• Coordinate and perform all testing of any changes to environment with process owners.
  


• Ensure that assigned backup support personnel are involved and aware of activities so that they have sufficient knowledge to be effective substitutes when needed.
  


• Provides technical assistance to 700+ internal business users by responding to inquiries regarding errors, problems, or questions about hardware or software in a 24x7 environment.
  


• Assist IT Department with other support related issues as required.
  


• Perform other special projects and assignments as required.
  


• Perform all duties inherent in all supervisory, professional and administrative positions.  Consistent with all positions in this classification, additional projects, tasks and/or duties beyond what is outlined may be assigned as required.
  

Requirements

• A four year Bachelor's degree in Business, Computer Sciences or related field.  Significant experience may be substituted for the educational requirement.
  


• A minimum of two to five (2-5) years of relevant work experience.
  


• Knowledge of Windows-based hardware and software applications required.
  


• Experience in Windows-based programming languages and database structures.
  


• Good communication and analytical skills required.
  

​Technical Skills:

• Active Directory & Windows Server 2000 (or higher)
  


• Office 2000 (or higher)
  


• Mobile and cellular technologies (Ipad, Tablets, Iphone)
  


• Exchange 2007 (or higher)
  


• Server and Desk top virtualization (VDI, Citrix, VMware)