Desktop Support Specialist

Req number:

Employment type:

Worksite flexibility:

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for a Desktop Support Specialist to provide first-line support to users of CRM Dynamics 365, addressing inquiries and troubleshooting issues related to daily operations. This position will be full-time and onsite in Newark, NJ.

What You'll Do

• Provide first-line support to users of CRM Dynamics 365, addressing inquiries and troubleshooting issues related to daily operations

• Assist customers with portal renewal registrations, ensuring a smooth and efficient process

• Maintain a friendly and professional demeanor while communicating with users, fostering positive relationships

• Collaborate with team members to share knowledge and strategies for resolving user issues

• Document user interactions and resolutions, contributing to a comprehensive knowledge base

• Manage multiple tasks efficiently in a fast-paced environment, prioritizing requests based on urgency

• Conduct basic training sessions for users on CRM functionalities and best practices

• Demonstrate independence in problem-solving while being a supportive team player

• Resolving help desk tickets for various computer and user-related issues

What You'll Need

• Proven help desk experience, preferably in a CRM environment.

• Familiarity with CRM Dynamics 365 and its functionalities

• Strong troubleshooting skills and the ability to analyze and resolve user issues effectively

• Excellent communication skills, both verbal and written

• Detail-oriented with a focus on accuracy and quality in all tasks

• Ability to multitask and prioritize effectively in a dynamic environment

• A friendly, responsible attitude and a commitment to providing outstanding user support

• Background in Windows 11, including system navigation and troubleshooting

• Experience in network troubleshooting and resolving connectivity issues

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.