Desktop Support Specialist

DEA's

Bellevue/Tacoma

office is looking for a

Desktop Support Specialist . This position will assist computer users with hardware and software questions and problems, fielding telephone calls, instant messaging chat, and e-mail messages from customers seeking guidance on technical problems, diagnosing nature of problems, and assisting customers through problem-solving steps and resolution using DEA's helpdesk system. You will complete workstation and laptop machine upgrades and lifecycle replacement.

Under moderate supervision, this position will make informed decisions on most issues based on established processes and procedures. They will assist with determining company standards for hardware and software purchases.

Responsibilities

Desktop purchasing, deployment, and maintenance in the BLV, TAC, OLY, EVT, SEA and WDV offices and other offices as needed.Special projects including but not limited to,

Audio/Visual conference room integrationNIST compliance initiativesVideo Conferencing/Zoom RoomsAuthentication including MFA and Modern AuthenticationOngoing Information Services projects that arise year to year

Other duties as assignedSkills and Abilities:

Ability to work collaboratively with people at all levelsDemonstrated communication and problem solving abilitiesAbility to travel to other DEA offices as necessary.Basic Qualifications:

Minimum of 5 years of progressive Information Services desktop support experienceAbility to be flexible and adaptive within a changing business environmentA Bachelor's degree in Information Technology or equivalent Microsoft Certifications (MCP or better) preferredPreferred Qualifications:

10 years of Information Services experienceBenefits:

Medical, Dental, Vision, Disability and Life InsuranceHealth Savings and Lifestyle Spending Account with employer contributionSupport for continuing education and training opportunitiesPaid Time Off (PTO)/Holiday Pay401k and Employee Stock Ownership Program (ESOP)Flexible 9/80 (every other Friday off) work scheduleHolistic Wellbeing Program with a focus on physical, emotional, financial, career and community healthOpportunity for growth with support and mentoring to help with professional goalsAnticipated salary range for this position is $60,000 - $83,200 and is based on applicable experience

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