Desktop Support Specialist I - NYEE - Digital and Technology Partners - Onsite - Monday - Friday 9am

100% Onsite Position

Location: New York Eye & Ear Infirmary (NYEE) - 230 2nd Avenue, New York, NY

Shift: Monday - Friday, 9am - 5pm

The Desktop Support Specialist I provides support to business area management and staff at the highest level for all aspects of workplace technology services including but not limited to network-based systems software and hardware.

Duties and Responsibilities

1. Provides support to business area management and staff at the highest customer service level for all aspects of workplace technology services including but not limited to network-based systems software and hardware, systems security, recovery and back-up procedures, troubleshooting, repairs, installations and upgrades. 


2. Manage, support, and troubleshoot network printers, scanners, mobile devices, etc.


3. Moves, adds and changes workstations throughout Mount Sinai locations and off campus.


4. Provide support for Mount Sinai users at remote sites outside the campus which might require local travel. 


5. Participates in the testing of new workplace technology packages, including remote connectivity products, equipment, implements and tests prototypes, installation quality assurance tests and ensures consistency with standards, protocols, and procedures.


6. Maintains a high level of customer satisfaction by resolving all tangible problems and concerns and escalating to more technically experienced Desktop Support Specialists when necessary. 


7. Maintains a high level of collaboration and communication to work effectively with end-users, coworkers and upper management to perform related duties as assigned, requested, or needed. 


8. Completes all required / assigned training.


9. Performs related duties as assigned or requested.

Compensation Statement

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $27.39 - $42.96 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Non-Bargaining Unit, BLJ - Information Systems - NYEE, New York Eye and Ear Infirmary