Desktop Support Tech.

Perform on-site analysis, diagnosis, and resolution of complex desktop
problems for end users, and recommend and implement corrective solutions,
including off-site repair for remote users as needed.
• Install, configure, test, maintain, monitor, and troubleshoot end user and
network hardware, peripheral devices, printing/scanning devices, presentation
equipment, software, and other products in order to deliver required desktop
service levels.
• Construct, install, and test customized configurations based on various
platforms and operating systems.
• Collaborate with Technology team members to ensure efficient operation of
the organization's desktop computing environment.
• Where required, administer and resolve issues with associated end-user
workstation network software products.
• Receive and respond to incoming calls, pages, and/or work orders regarding
desktop problems.
• Ensure that desktop connections, ie. network jacks are in proper working
order.
• Prepare tests and applications for monitoring desktop performance, then
provide
performance statistics and reports.
• If necessary, liaise with third-party support and PC equipment vendors.
• Perform related duties consistent with the scope and intent of the position.