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Desktop support technician

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Job Description - Desktop support technician

Company Description

KRG technologies is a staffing firm located in Valencia,CA

Job Description

Position : Desktop support technician

Location: Great Falls, MT.

Duration : Contract

JOB DESCRIPTION:

For Desktop support technician:

  • Minimum of 2 years’ technical experience in providing Field Support which includes:
  • PC hardware repair (Dell/HP)
  • Windows system support
  • OS X Support (10% of techs should have this skill)
  • Software installation/troubleshooting
  • Performing Tech Refresh
  • Mobile device support (iOS/iPhone/iPads) – excluding warranty hardware repair
  • Networking
  • Asset tracking
  • Stock room management
  • Basic support in Video conferencing equipment
  • General Core Competencies to be considered when hiring:
  • Customer focused – Customer is #1 Attitude
  • Personal accountability for results
  • Detail oriented
  • Strong analytical and troubleshooting skills
  • High integrity
  • A minimum of two confirmed references is preferred.
  • The following educational/technical certifications are preferred:
  • Technical degree (i.e. Associates, Bachelors, etc.) or equivalent in years of experience in Field Support
  • Dell/HP hardware certifications
  • Technical certifications (e.g. A+, MCDST, MCP, MCSA, etc.).
  • Candidate has a professional appearance (i.e. grooming, clothing, etc.).
  • Roles and Responsibilities:
  • Desk Side Engineer
  • Accurately test, identify, repair, resolve and document end user technical issues for basic desktop/laptop/workstation support, basic connectivity support (wired and wireless), PDAs, BlackBerrys and basic printer support.
  • Anthem owned equipment
  • Apple support – Smart hands and feet, also coordination w Anthem Apple team.
  • Questions about nonstandard equipment should be brought to HCL management’s attention
  • Troubleshoot and resolve software issues. Ability to install, configure, reconfigure or reinstall software including remote support
  • Update the tickets in ITSM & work on tickets within the defined service levels
  • Appropriate notes required
  • HOLD reason notes required
  • Missed schedule date notes required
  • Ticket transfer reason notes required
  • Identify tickets that should be project and provide info to the Project Management team
  • Update TAMIT (SNOW) Asset Database for each hardware interaction.
  • While at an associates desk, check other assets at the desk and update asset database
  • 100% compliance required
  • Asset salvage runs scheduled by the Stockroom Tech/FST.
  • Reimaging computers/hard drives in accordance with customer standards

Additional Information

All your information will be kept confidential according to EEO guidelines.

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