Desktop Support Technician

The Staff Pad has partnered with a reputed
healthcare organization in Blue Ridge, GA and we are looking for a
customer -focused and tech -savvy Desktop Support Technician to join a growing IT
team.

As a Support Technician, you will be the go -to
resource for employees and end users, providing hands -on technical support,
troubleshooting, and maintaining the technology that keeps our business running
smoothly.

This role requires technical expertise and customer
service skills to deliver exceptional user support.

What You'll Do

• Provide friendly and professional
  technical support via phone, email, and in person
  
• Troubleshoot hardware, software,
  networking, and system issues
  
• Assist users with product
  installation, usage, and day -to -day technology needs
  
• Configure, deploy, and maintain
  desktop, laptop, and peripheral equipment
  
• Manage daily system backups and
  maintain accurate asset tracking records
  
• Research and resolve technical
  issues while delivering exceptional customer experience
  
• Collaborate with internal teams to
  escalate and resolve complex problems
  
• Prepare documentation, reports, and
  support records as needed
  
• Perform additional IT -related
  duties to support business operations
  

What We're Looking For

• Minimum 2 years of IT support,
  desktop support, or help desk experience
  
• Strong knowledge of Microsoft
  Windows, Microsoft Office, basic networking and products/services
  
• Excellent customer service,
  communication, problem -solving skills and basic math skills
  
• Highly organized with the ability
  to prioritize and manage multiple tasks
  
• Ability to work independently and
  as part of a team
  
• Experience with hardware setup, troubleshooting,
  and equipment management is preferred
  

Why This Opportunity?

We offer a supportive environment, opportunities for
professional growth, and the chance to work with diverse technologies while
helping others succeed every day.

If you're looking to join a collaborative team where
your technical expertise and customer service skills make a real impact, we
encourage you to apply today !