Desktop Support Technician

Gray Inc is looking to add a Desktop Support Technician to their growing team in our Lexington, KY office.

Why Gray?

Gray is a fully integrated design-builder delivering end-to-end solutions across construction, professional services, specialty equipment, and real estate. Since 1960, Gray has grown from a regional contractor to a nationally ranked industry leader, serving top domestic and international companies in the following markets: Manufacturing, Food & Beverage, Data Centers, Advanced Technology, and Distribution. Our integrated approach allows us to deliver value at every phase of a project—from designing and building state-of-the-art facilities to fabricating custom process equipment and implementing advanced automation. 

But what truly defines Gray is our people. Our success is driven by passionate, collaborative team members who take pride in their work, value strong relationships, and are committed to doing the right thing for our customers and one another. At Gray, you’ll find a culture built on teamwork, accountability, and the opportunity to make a meaningful impact. 

 “Personal growth precedes Gray’s growth.” – Stephen Gray, President & CEO, Gray, Inc.  

What we expect… (Essential Functions)

Customer centric job position, that provides a wide array of IT services for Gray Team Members.  Installs, modifies, and makes repairs to personal computer hardware and software systems.  Provides technical assistance and training to system users, and provides remote support as needed. Coordinates adds, moves and changes of smart phone and tablets.

• An exceptional work ethic
• Strong attention to detail and ability to work with a high degree of accuracy
• Ability to work in a team environment
• Knowledge of corporate IT security best practices
• Assists the Helpdesk operations for Information Technology
• Uses IT support call software to organize, sign off, and provide reporting on all service calls
• Provides written documents of procedures and tasks assigned to the position.
• Installs new peripheral hardware on existing office systems
• Analyses the usefulness of older hardware to work in conjunction with new software and hardware
• Performs preventative maintenance of existing hardware
• Advises department manager in hardware ordering related issues
• Communicates with users regarding the schedule of new hardware deployment
• Works with third parties for mobile device usage
• Supports 2-3 current smartphone platforms and utilize MDM software
• Ability to provide remote support relating to jobsite and satellite office computer troubleshooting
• Ability to handle and organize multiple tasks
• Other duties may be assigned

Who we want… (Requirements)

The new team member is preferred to have a bachelor’s or technical/associate degree in a computer field; or a minimum one-year related experience.  Any formal Microsoft, Cisco, Symantec, CompTIA, or other industry certifications a plus. Knowledge of Microsoft Windows 10 OS.  Knowledge of Microsoft Office 365 and OneDrive.  Knowledge of virtual conferencing solutions, Cisco WebEx preferred.  Knowledge of iOS mobile devices.  Any knowledge of Audio/Video solutions and setup a plus.  Knowledge of current antivirus/ antimalware/ antispyware security software.  Experience with imaging software highly desired. The selected candidate will have excellent communication skills. Must be physically present in the Lexington office.

The new team member should be an energetic, self-motivated individual who enjoys a team environment, as well as a passion for collaboration and professional development. If you are a high achiever striving to exceed expectations in a fast-paced innovative company, then Gray is the place for you.

The requirements listed above are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Visa Sponsorship: This role is not eligible for visa sponsorship.

EEO Disclaimer

Gray is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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