Desktop Support Technician

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

None

Job Family:

IT Infrastructure and Operations

Job Qualifications:

Skills:

Cross-Functional Coordination, Incident Resolution, Operations and Maintenance

Certifications:

CompTIA Security+ CE | CompTIA - CompTIA, ITIL 4 Foundation | PeopleCert - PeopleCert

Experience:

1 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a Desktop Systems Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiators. As a Desktop Systems Technician you will help ensure today is safe and tomorrow is smarter. Our work depends on Desktop Systems Administrator joining our team to provide face-to-face and remote Tier 1 and 2 incident resolution to customers with hardware, software, and application problems across NIPRNet, Coalition Networks, and SIPRNet enterprise networks for the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL.

HOW A DESKTOP SYSTEMS TECHNICIAN WILL MAKE AN IMPACT:

• Manages the functionality and efficiency of a group of computers running on one or more operating systems

• Provides onsite, hands-on O&M support for client computing devices to include personal computers, thin/zero clients, laptops, Portable Electronic Devices (PEDs), and peripherals.

• Provides end-user IT system and software maintenance for the USCENTCOM COOP.

• Coordinates and manages Automated Data Processing Equipment (ADPE) accountability of new equipment, replacement equipment, and upgrades.

• Tracks the disposition of equipment throughout its lifecycle (e.g., Computer Equipment Replacement Program [CERP] and Life Cycle Replacement [LCR]).

•  Processes end of life, defective, and/or damaged equipment through the Defense Reutilization Management Office (DRMO).

• Develops procedures to facilitate management and testing of desktop load set configurations to include tracking and compiling of user issues, software conflicts, devices conflicts, and other similar tasks.

• As needed, provide CPN and SCO support to Coalition partners, and provide expertise and advice relating to Coalition Partner Networks. Based on operational tempo 24/7 and holiday support may be required.

WHAT YOU’LL NEED TO SUCCEED:

• Certification(s): Applicable DoW 8140 or DoW 8570 Certification (i.e., CompTIA Security + CE)

• Required Experience: 1+ years of related experience

• Required Technical Skills:

  • Performing systems planning and coordinate/connect IT systems

  • Expanding and/or modifying established systems to serve new purposes or improve workflow

  • Working within Window, Linux, and/or virtual environment

  • Establishing standards for information systems procedures

• Required clearance: active/current TS/SCI clearance required.

• Required Skills and Abilities:

  • Work closely with stakeholders to understand system requirements and design integrated solutions that meet functional and performance objectives.

  • Collaborate with software developers, system administrators, and other stakeholders to implement integration interfaces and APIs.

  • Conduct thorough testing and validation of integrated systems, identifying and resolving any issues or discrepancies in functionality or performance.

  • Document integration processes, including configuration settings, and troubleshooting procedures.

  • Provide technical support and assistance during the deployment and post-deployment phases, addressing any integration-related issues or concerns.

  • Stay abreast of emerging technologies and industry trends in systems integration, evaluating their potential impact on our integration strategies and recommending adoption where appropriate.

  • Participate in meetings and workshops to share knowledge and best practices related to systems integration.

  • Maintain key customer relationships to support strategic tech insertion and lifecycle replacement of IT hardware for the entire IT Enterprise.

• Preferred Skills:

  • Bachelor’s Degree with a focus in computer science, engineering, or a related field of study

  • Microsoft certifications

  • ITIL 4 Foundation Certification

• Location: Must be able to work on Customer Site at MacDill AFB in Tampa, FL

• US Citizenship Required due to the TS/SCI clearance requirement.

GDIT IS YOUR PLACE:

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology you can learn from and apply to solve real world problems.

• Rest and recharge with paid vacation and holidays

#ARMA

#CENTCOM/CITS

The likely salary range for this position is $78,200 - $105,800. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA FL MacDill AFB

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

 

 

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

 

 

About Our Work:

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans