Desktop Support Technician

• Perform installation, repair, and preventative maintenance of personal computers (PC) and related systems.
  
• Troubleshoot and resolve software and hardware failures.
  
• Identify network problems as they relate to personal desktop and laptop computers.
  
• Provide technical support to end users across the organization.
  
• Deliver white -glove, executive -level technical support.
  
• Support video tele -conferencing solutions such as Cisco Webex.
  
• Provide training to end users on hardware, software, and related systems.
  
• Create and lead process improvement efforts and project initiatives.
  
• Serve as a local leader and mentor to junior Technicians.
  
• Apply and stay current on new technologies relevant to desktop support.
  

Requirements

• 5 years of experience providing end -user support; supporting personal computer hardware and routine software installation; troubleshooting IT hardware and peripherals in an enterprise environment; and supporting Microsoft Productivity tools such as Office 365 and MS Teams.
  
• 4 years of experience providing "white -glove" executive -level support and supporting video tele -conferencing solutions such as Cisco Webex.
  

• 5 years of experience creating technical knowledge articles.
  
• 5 years of experience working in a multi -vendor support environment.
  
• 4 years of experience utilizing ServiceNow in a support environment.
  

• Must currently reside within 50 miles of the Austin, Texas work location.
  
• 1,790 hours over a 9 -10 month contract period, with opportunity for renewal.
  
• Criminal background check and drug screening in accordance with Federal and State law.
  
• Offers of employment are contingent upon a successful background check.