Desktop Support Technician

Overview

One of our fantastic medical academic clients has an immediate opportunity for a contract Desktop Technician II role onsite in the Worcester, MA area. This will be a 6 month contract with a possibility for it to be extended.

The Desktop Technician II role will be responsible for 65% Windows/35% MAC and will complete day to day hardware/software troubleshooting, hooking up computers, resolving printer issues, PC/laptop moves, windows/MAC troubleshoting.

The offering contract hourly rate for this role is $35/hr. Hours are 8:30 am-5 pm M-F. Looking for someone to start working ASAP!

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Responsibilities

Under the direction of the Manager of PC Services, provides second level support to end users
Maintain and repair PC hardware
Acknowledge and resolve user service requests utilizing the service request management system
Applies standard principles, concepts and techniques toward the identification and resolution of user problems
Provide resolution to an assortment of problems of moderately complex scope
Interacts with all areas of Information Services as necessary
Escalates more difficult user issues as appropriate
Performs other duties as required.
Min

USD $33.00/Yr.

Max

USD $35.00/Yr.

Qualifications Some college education or formal training
MAC experience a must
1-3 years if related experience
Excellent oral and written communication skills
Travel required to off-site locations