Desktop Support Technician - Archdiocese of New Orleans

Desktop Support Technician

Full-Time Position

New Orleans, Louisiana

Department: Information Technology

Reports To: System / Network Administrator (or IT Director)

About the Role

We are seeking a skilled and customer-focused Desktop Support Technician to join our IT team. In this role, you will provide essential technical support to end users, ensuring smooth operation of computer systems, hardware, and software applications. You will be the first point of contact for employees experiencing technical issues and will play a key role in maintaining productivity across the organization.

Key Responsibilities

Provide technical support and troubleshooting for desktop computers, laptops, printers, and peripherals
Install, configure, and maintain Windows operating systems and Microsoft Office Suite
Respond to help desk tickets and service requests in a timely and professional manner
Perform hardware setups for new employees, including computer imaging and software installations
Troubleshoot network connectivity issues and work with network team to resolve complex problems
Maintain accurate documentation of technical issues, solutions, and inventory
Provide both remote and on-site support to users across the organization
Assist with technology projects including system upgrades, migrations, and rollouts
Train end users on proper use of hardware, software, and security protocols

Required Qualifications

High school diploma or equivalent; Associate's degree in Information Technology or related field preferred
1-3 years of experience in desktop support or IT help desk role
Strong knowledge of Windows 10/11, Microsoft Office 365, and Active Directory
Experience with PC hardware troubleshooting, repair, and replacement
Understanding of networking basics including TCP/IP, DNS, and DHCP
Excellent customer service skills and ability to communicate technical information
to non-technical users
Strong problem-solving skills and ability to work independently
Valid driver's license and reliable transportation for occasional on-site visits

Preferred Qualifications

CompTIA A+ certification or equivalent
Microsoft Certified Professional (MCP) or similar certifications
Experience with remote support tools and ticketing systems
Knowledge of mobile device management (MDM) solutions
Familiarity with Mac OS and iOS devices

Compensation & Benefits

Salary Range: $42,000 - $45,000 annually, depending on experience

Benefits include:
Comprehensive health, dental, and vision insurance
401(k) retirement plan with company match
Paid time off and holidays
Professional development and certification reimbursement