Desktop Support Technician II

Title

- Laptop Instillation Technician
Location

- Akron, OH
Duration

- 6 month contract-to-hire
Hours

- Monday through Friday 7:30 AM to 4:30 PM
Pay Rate

- $19-$22/hr
Responsibilities

-

Unbox the device (laptop)
Power up the device and install Windows updates and drivers,
install any required applications
Install, move, add and change ( "IMAC") the device in ServiceNow.
Re-box the devices
Create shipping labels and fix to box
Ship the devices to end-user
Monitor calls, incidents and requests using client provided ServiceNow tool
Qualifications

-

1+ years of experience installing Windows on laptops
Must have excellent customer service skills
Strong Windows 10 and MS 365 experience
A+ certification is a plus
If interested ; kindly share your updated resume with answers;
Q1. How many years of EnterpriseDesktop Support experience do you have?
Q2. Are you A+ certified?
Q3. For submission, client needs MM/DD of Birth and last 4 of Social - please share.
Q4. Which ticketing system did you use - any exp in ServiceNow
Q5-How far you live from 341 White Ponds Dr., Akron OH and how will you travel daily