Desktop Support Technician Tier 1/2

Welcome to The AME Group – Where People Power Progress
At The AME Group, every employee helps define who we are. For over 35 years, we’ve built a thriving, people-first culture rooted in innovation, collaboration, and purpose. As one of the nation’s leading Managed IT Service Providers, we empower businesses through technology while investing in the growth and well-being of our team. With a commitment to shared success, and continuous learning, we don’t just adapt to change — we drive it. Join a company where your voice matters, your work makes an impact, and your future is a shared journey.  

Location: Plaquemine, LA (Shintech Plant)
Schedule: Monday – Friday, 7:30 AM – 4:30 PM
Employment Type: Full-time, On-site
Availability: Immediate

About the Role
We are seeking a Desktop Support Technician to provide Tier 1/2 technical support at our Plaquemine plant. This role involves supporting users with desktops and laptops, troubleshooting hardware and connectivity issues, installing applications, responding to help desk requests, deploying and recovering equipment, and baselining new computers for deployment.

Requirements

• CompTIA A+ certification preferred
• Strong computer hardware and software troubleshooting skills
• Ability to lift 50 pounds overhead
• Capable of walking throughout the plant site as job duties require
• Reliable transportation required
• Good communication skills
• Even temperament and ability to work well with diverse cultures and personalities
• Must obtain or currently possess TWIC safety certification

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and supportive work environment.