Desktop Technician

Universal Technical Resource Services, Inc. (UTRS) is currently seeking a Desktop Technician to join our team! At UTRS, we enjoy the benefits of working in a collaborative environment of close-knit team members. As a company, we provide a wide range of leading-edge engineering, management, and digital services to the public and private sectors. We are looking for someone that will support our mission to consistently deliver creative, high-quality, technology-based services to our customers on time and within budget.

This position will provide both deskside and remote support to senior level staff. Supported technologies will include but will not be limited to in the following technology areas; Microsoft Windows OS, software applications, desktop and laptop support including hardware peripherals, printer support. This position is located at Picatinny Arsenal, NJ.

What will you be doing?

This position will be a key member of the Desktop Support Team.  Duties include:

• Provide white-glove level technical support to senior level staff.


• Support MS Windows OS to include application installation, software updates, patching and scanning vulnerabilities, general troubleshooting, etc.


• Provide expert level hardware support to cover desktops, laptops, printers, and peripherals.


• Provide technical support and guidance for Android and Apple mobile devices.


• Be subject matter expert on the applicable governance for present technologies.


• Be liaison to upper tier support and track reported incidents to their resolution.

What skills will the ideal candidate have to be successful?

This position will require the following skillsets and experience:

• Experience providing deskside technical support within a corporate environment.


• Expert level knowledge of MS Windows OS.


• Experience providing technical support for the MS Office 365 applications.


• Hands-on experience supporting desktops, laptops, printer, networking and desktop peripherals.


• Knowledge of hardware inventory control is a plus.


• Possess soft skills such as effective communication, critical thinking, and creative problem solving.


• High School diploma required.


• Technical School training or vendor certifications are a plus.


• Cyber security certification such as CompTIA Security + or the ability to earn within two months of employment required. Training towards obtaining certification will be provided by UTRS.


• Must be US Citizen

Read about our benefits here: Our Benefits - UTRS | Thinking Forward

UTRS is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. UTRS is a drug-free workplace with pre-employment drug testing and background verifications.

For more information or to apply now, go to the website below:

https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf 

https://www.dol.gov/ofccp/regs/compliance/sec503/Self_ID_Forms/VoluntarySelf-ID_CC-305_ENG_JRF_QA_508c.pdf

https://www.dol.gov/agencies/ofccp/vevraa/self-id-form