Developer Relations Director

Description

We are seeking a dynamic and results-driven Developer Relations Director to join our growing team. This unique role is split between two key responsibilities: building and maintaining strong relationships with new developer clients and managing community association managers (CAMs) working with these developers. The ideal candidate will possess a blend of sales expertise, strong communication skills, and an ability to effectively oversee operations to ensure a high level of service and client satisfaction.  

Key Responsibilities:

Developer Relationship Building & Sales (50%)

• Lead Generation & Prospecting: Identify and target potential developer clients within the real estate, construction, and development industries.
• Sales & Business Development: Sell the company’s HOA management services to new developers, articulating the value proposition and customizing solutions based on developer needs.
• Client Acquisition: Cultivate long-term relationships with new developers, acting as the primary point of contact throughout the sales cycle, from initial introduction to contract signing.
• Market Research & Strategy: Stay updated on industry trends, competitive landscape, and developer needs to identify new opportunities and refine sales strategies.
• Partnerships: Build strategic relationships with key industry stakeholders, including architects, contractors, and real estate professionals to expand the company’s network and reach.

Community Association Management (CAM) Oversight (50%)

• CAM Leadership & Coordination: Serve as the liaison between developer clients and the community association managers overseeing the day-to-day operations of their properties.
• Onboarding: Ensure smooth onboarding of new developer clients, providing guidance on the HOA management process and ensuring CAMs are well-equipped to manage the community effectively.
• Client Satisfaction: Monitor and ensure client satisfaction, proactively addressing concerns and working closely with CAMs to resolve issues in a timely manner.
• Operational Support: Oversee CAM performance to ensure the company’s service standards and policies are being met, while fostering strong, productive working relationships between CAMs and developers.
• Reporting & Feedback: Regularly report to management on the status of developer accounts, including the health of client relationships, CAM performance, and any challenges faced in managing these accounts.

Requirements

• Experience: Minimum of 5-10 years in developer relations, sales, or HOA management. Experience working with developers and property management is preferred.
• Sales Skills: Proven track record of successfully generating leads, closing sales, and managing client accounts.
• Communication: Excellent verbal and written communication skills, with the ability to clearly articulate complex concepts to clients and internal teams.
• Organizational Skills: Strong organizational and project management skills, with the ability to juggle multiple priorities and deadlines.
• Leadership: Ability to manage and inspire community association managers, while also ensuring that developer client expectations are consistently exceeded.
• Customer Focus: A strong commitment to delivering exceptional service and building long-term, trusting relationships with clients.
• Technology Proficiency: Experience with Caliber and Vantaca software