Development and Communications Coordinator

Job Title: Development and Communications Coordinator

Department: Administration - Development and Communication  

FLSA Status: Exempt  

Hours/Weeks: Full Year, Full Time 

Hiring Range: $50,000.00 - $55,000.00

NEKCA Mission Statement:

To empower all generations in the Northeast Kingdom to grow, prosper, and thrive.

SUMMARY:

Coordinators at NEKCA lead and organize across multiple programs and providers to integrate and streamline services throughout our agency and with regional partners. Coordinators are highly collaborative and great communicators. They are responsible for facilitating program and regional meetings and implementing human-centered service delivery.

The Development and Communication Coordinator supports NEKCA’s fundraising and communications strategies with the goal of growing a strong community of supporters who are partners in funding and advocating for a NEK where all generations can grow, prosper, and thrive.

ESSENTIAL FUNCTIONS:

•  Reports to the Director of Operations and works closely with the finance and executive team to fulfil fundraising and communication objectives.
•  Manages the CRM database and systems to ensure data integrity and accuracy.
•  Develops and maintains operational procedures such as gift processing and acknowledgement, and helps implement fundraising campaigns such as producing print and digital campaign materials. 
•  This donor-centric role helps cultivate and steward individual donors, apply for town funding, and ensure accurate and effective use of fundraising data.

DUTIES AND RESPONSIBILITIES:

Fundraising and Donor Relations

? Manage gift acknowledgment processes, ensuring timely, accurate, and personalized thank-you calls, notes, and receipts.

? Conduct donor research and support prospecting strategies for new and existing donors.

? Provide production support for campaigns, appeals, and events, including mailings and online giving.

? Support donor event coordination and execution.

? Manage all aspects of the town funding process, including applications, outreach, and reporting.

Database Management, Analysis, and Reporting

? Oversee CRM platform, ensuring accuracy, data integrity, and compliance. Regularly audit, update, and clean database records to ensure accuracy.

? Create and document procedures for consistent data entry and reporting, incorporating best practices from CRM provider.

? Manage and pull accurate email and mailing lists, with attention to strategic audience segmentation.

? Develop and maintain queries, reports, and dashboards to inform strategy and measure outcomes.

? Share database insights and best practices with the Development and Communications team.

? Collaborate with finance on gift reconciliation.

Communications

• Coordinate external-facing communications and marketing outreach efforts
• Support the design, production, and distribution of NEKCA’s marketing materials, publications, and digital communications, ensuring accuracy, accessibility, brand consistency, and effective communication of the organization's story.
• Support media relations, press releases, and crisis communications.
• Support agency website content and social media strategies to enhance public awareness and engagement.
• Monitor news and trends affecting NEKCA’s program areas, preparing timely communication strategies and talking points.

Core Competencies:

•   Must have excellent communication and interpersonal skills. Must be able to maintain good relations with participants, other staff, and members of the community. 
•   Must have knowledge of basic computer skills and record keeping, including spreadsheet applications. 
•   Proficiency in Microsoft Office products and database management systems.
•   This position is considered a mandated reporter. 
•   Must be responsible, self-motivated, self-initiated, may need to work flexible hours (program dependent) 
•   Demonstrate positive problem-solving skills in stressful situations. 
•   Demonstrate the ability to work effectively as part of a team.
•   Demonstrate familiarity with and sensitivity to the challenges faced by low-income individuals, and some knowledge of the community and available resources to address them.
•   Maintain confidentiality.
•   Complete all required trainings and professional development.

Core Values:

•  Demonstrate competency in all five areas of NEKCA’s Core Values.
•  Empower individuals to recognize and utilize their potential for growth and positive change.
•  Build and maintain strong relationships with the local community.
•  Involve community members in the organization's initiatives and decision-making processes.
•  Uphold ethical standards in all interactions with participants and the community.
•  Participate in self-reflection and self-care practices to prevent burnout.
•  Adhere to ethical guidelines and professional codes of conduct.
•  Maintain participant confidentiality and ensure participant safety.
•  Use clear, respectful, and professional language and behavior when communicating with participants, colleagues, and other service providers.
•  Demonstrate a genuine understanding of and care for the needs and feelings of participants or service users. 
•  In-person attendance required during scheduled hours as defined by your supervisor.
•  Be respectful and sensitive to participants’ unique situations and challenges.
•  Represent NEKCA in public and advocate for its mission.

WORKING CONDITIONS:

Employees in this position work primarily in an office environment with moderate noise levels and controlled temperature conditions. The work involves sitting for extended periods of time, using a computer and other office equipment, and may require occasional lifting of up to 25 pounds. Position has occasionally bending, stooping, or reaching for items. Standing or moving around the office area.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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The responsibilities listed in this job description are intended to provide a general overview of the role and its expectations. While this description is comprehensive, it should not be construed as an exhaustive list of duties and tasks that may be required of the employee. The organization reserves the right to assign other tasks or responsibilities as needed, and this role's responsibilities may evolve in response to changes in the organization's goals and priorities. Flexibility and adaptability are key attributes for success in this dynamic work environment.

NEKCA is a proud equal-opportunity employer. We work diligently to recruit a broad pool of candidates and to hire and promote qualified individuals whose personal experiences, characteristics, and talents reasonably reflect the diversity of the communities served by NEKCA. Our equal employment opportunities apply to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We encourage applications from women, minority groups, veterans, and people with disabilities. 

Qualifications for positions within NEKCA are determined by the duties and responsibilities of the position itself.

Education and Experience:

BA (preferred)

1-2 years experience managing database systems and/or implementing marketing, fundraising and/or communications campaigns. (preferred)

Required:

? Ability to work collaboratively with others and to develop effective solutions to shared challenges

? Strong organizational, project management, analytical, and communication skills.

? Computer proficiency, including use of Excel, Word, Outlook.

? High level of discretion in handling confidential donor information.

? Familiarity with, and sensitivity to, the challenges faced by low-income individuals, and some knowledge of the community and available resources to address them.

Preferred:

? Experience with online giving platforms, social media tools, website platforms, and design software a plus.

? Demonstrated knowledge of CRM best practices, data entry standards, and office procedures.

? Familiarity with digital fundraising strategies and platforms.

Background Checks:

Employees in this role are required to undergo a background check in accordance with NEKCA policy, which may include verifying education, employment history, criminal background and driving records.

Transportation Requirements:

This position requires that employees possess a valid driver's license, favorable driving record results and have access to dependable transportation.