Development Assistant

Description

Full Time - Entry Level Position

***COVER LETTER REQUIRED***
$16.32/hour, Benefits available: Medical, Vision, Dental, SIMPLE IRA
Frequent Weekends and Evenings
Occasional Holidays

Required: Valid Driver License, Excellent Customer Service Skills
Prefer: 1 year office experience and database management

General

The Development Assistant provides administrative support and project assistance to the Director of Development and/or other key staff members. The assistant interacts with donors, community members, and board members by phone, online, and in person. This position reports to the Director of Development and primarily involves fundraising-related administrative tasks, with additional support to the other teams as needed. Some parts of this position allow space for creative project development and collaboration with other development team members. The assistant is primarily onsite/in-person.

Major Duties and Responsibilities

• Monitors organization email addresses and responds to inquiries
• Answers the Development phone line and responds to phone messages
• Knowledge of many organization programs and can answer questions and direct inquiries where needed.
• Assists donors with making donations as needed.
• Assists with weekly and monthly donation tracking, including recurring giving programs, using Bloomerang software, g-suite applications, and Microsoft Excel.
• Executes weekly donor acknowledgment tasks and communication with donors about failed recurring donation payments.
• Coordinates with other departments to arrange for delivery of donated items and other necessary communications.
• Assists in keeping the donor database “clean” by running regular reports and cleaning up errors.
• Participates in planning and executing major Alliance events, such as the Gala for Animals, Run Fur Fun, Donor Reception, and others as needed.
• Completes errands around town as needed using organizational vehicles or personal vehicles with mileage reimbursement.
• Executes weekly and monthly cleaning tasks to keep the office tidy. Maintains an organized space and improves as needed.
• Assists with inventorying and ordering office supplies, retail items, and event supplies.
• Attends and/or facilitates smaller events such as supply drives, tabling, and community outreach.
• Completes additional tasks as needed to assist other members of the development team.

Other Duties:

• Attends weekly Development meetings, weekly one-on-one meetings with direct supervisors, and quarterly all-staff meetings.

Organization Wide Duties:

• Treats animals humanely, with compassion and concern, both on and off the job, and conveys these values to others, in word and action.
• Represents Animal Friends Alliance in a professional and courteous manner at all times.
• Provides quality service to customers, volunteers, and staff, recognizing their individual contributions to Animal Friends Alliance. Monitors, supports, motivates and champions volunteers and their work.
• Solicits monetary and in-kind donations by raising awareness of the organization's work, goals, and financial needs.
• Follows all safety rules to ensure a safe work environment at all times. Takes immediate action to address any safety concerns or noncompliance issues that could put an animal, employee, volunteer, visitor, or the organization at risk.
• Learns basic duties of other departments, and supports other departments and staff.
• Monitors, supports, motivates and accredits volunteers and their work.
• Understands and operates by Animal Friends Alliance’s core values.
• Regular and timely presence onsite.

Work Environment:

• Work performed in an office setting
• Collaborative, open office environment
• Potential for exposure to zoonotic diseases and cleaning chemicals
• Work may be performed outdoors with exposure to all weather conditions.

Unusual Demands:

• Work is subject to frequent interruptions.
• Employee is subject to work weekends, holidays and beyond the normal scheduled hours of work.

Requirements

Education/Experience:

Education

• Required: High School diploma or equivalent.
• Preferred: Bachelor’s Degree.

Experience:

• Required: One year working in an office or customer service setting.
• Preferred: Two years working in database management, community relations, marketing, or other related field.

Miscellaneous

• Valid Driver’s License: Required
• Sincere interest in Animal Friends Alliance’s mission & vision

Knowledge:

• Knowledge of Google Suite, including Gmail and Google Drive.
• Knowledge of Microsoft Office, including Excel
• Knowledge of database management and best practices
• Knowledge of project management software such as Monday.com is helpful

Skills:

• Effective verbal and interpersonal skills for in-person, written and telephone communication, for interaction with the public and colleagues.
• Strong editing and proofreading.
• Strong customer service.
• High level of professionalism.
• Emotional intelligence, work ethics and integrity.
• Detail-oriented.
• Strong computer skills.

Abilities:

• Able to understand and use a database.
• Able to prioritize duties and perform multiple tasks.
• Able to work in a high-stress, fast-paced environment.
• Able to learn, retain and communicate a wide variety of information.
• Able to work autonomously and take initiative of independent projects.
• Able to plan, schedule and organize multiple priorities and a high volume of work.
• Able to add creative and logistic input to various projects.
• Able to produce high-quality, detail-oriented work.

Physical, Sensory and Mental Requirements

Physical

Frequent

• Sit, stand, walk, bend, squat, kneel, crawl, reach above head, and push/pull objects.

Occasional

• Lift and carry up to 35 pounds unassisted, and over 35 pounds with assistance.
• Exposure to hazards: Biologic, chemical, noise, and sharp instruments.
• Write legibly
• Climb
• Operate standard pedals in a company vehicle.
• Potential for exposure to zoonotic diseases and cleaning chemicals; Potential for exposure to dangerous and fractious animals; Potential exposure to high noise levels when in the kennel area or when around animals; Potential for animal bites and scratches while handling animals.
• Exposure to marked changes in temperature.

Sensory Requirements:

Required

• Can hear normal tones
• Can hear soft tones
• Eyesight - Normal/corrected to 20/40
• Eyesight - Close eye work
• Eyesight - Color recognition

Important

• Can distinguish smells
• Can distinguish temperatures by touch/proximity

Not applicable

• Can distinguish tastes

Mental Requirements:

Required

• Ability to read, speak and write English
• Ability to control emotions
• Ability to cultivate and project a positive attitude in the work setting, and when representing Animal Friends Alliance in public.
• Ability to handle stress

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.