Development Operations & Database Manager

Position Summary

The Development Operations & Database Manager is a member of the Walking Mountains Development Team who reports to the Director of Development. The Manager is responsible for the administration and integrity of Walking Mountains’ donor database, accurate and timely gift processing and donor acknowledgments, fundraising and other development-related reporting, and coordination with Finance to ensure accurate recording and reconciliation of charitable contributions between the development database system and QuickBooks reporting. Central responsibilities of this position include (i) ensuring that donor acknowledgment letters and related tax forms, as applicable, are prepared and sent promptly and accurately and (ii) reconciliations between the development database system and QuickBooks of both revenue and outstanding pledge payment due dates/amounts are done on a monthly basis.

The Manager also plays an important role in supporting fundraising effectiveness through preliminary donor and prospect research, maintaining accurate donor and organizational contact information (by organizational role, as provided by applicable development team members), and implementing database tools and processes that support donor cultivation, stewardship, and moves management to help strengthen the organization’s overall level of philanthropic support.

Working closely with Development colleagues and, as applicable, external consultants, and relying on timely and accurate fundraising and relationship information provided by Development Team members, the Manager helps ensure that Development systems and operations are accurate, efficient, and responsive to the needs of the Development Team.

Key Responsibilities

• Partner with the Director of Development, other Development Team members and colleagues across the organization, including Marketing, Finance, and Programs, on elements of this job description which require cross-department collaboration.
• Manage and maintain the Bloomerang donor database, serving as its primary administrator and ensuring data integrity, accurate individual and organizational donor data entry and records, appropriate user access, consistent data-entry practices, report generation, credit card processing, electronic fund transfers and troubleshooting. Work with external technical support providers, as needed, if technical difficulties arise in maintaining database functionality. Provide relevant training for staff on Bloomerang and OneCause.
• Monitor and manage donations and related fundraising data across multiple platforms, including OneCause (gala and auction related), WebConnex, the organization’s website donation platform and the Colorado Gives Day website donation platform. Verify that contributions and relevant donor information are accurately imported into Bloomerang and identify and resolve discrepancies and duplicates.
• Ensure accurate and timely gift processing and donor acknowledgments and tax forms, including entering, or importing, as applicable, and verifying contributions in Bloomerang and ensuring that acknowledgments are sent promptly and accurately. Maintain records of acknowledgment completion.
• Serve as the primary Development liaison with Finance, working collaboratively with Finance to maintain accurate and consistent financial records in the Bloomerang donor database and QuickBooks to ensure data integrity and revenue recognition consistent with non-profit industry standards and Generally Accepted Accounting Principles. Conduct reconciliations between the development database system and QuickBooks of both revenue and outstanding pledge payment due dates/amounts on a monthly basis. Provide Finance with development-related information required for the audit.
• Generate and maintain Development reports and donor information, including revenue, outstanding pledges and related due dates, giving histories, lapsed donors, donor and sponsorship levels and recognition categories, and other information needed to support fundraising strategies and goals, including donor stewardship, event invites and benefit fulfillment. Generate annual report donor lists by applicable category and collaborate with solicitors to finalize accurate annual report recognition lists.
• Support the implementation and ongoing maintenance of moves-management processes in Bloomerang, working with Development leadership and external consultants to implement recommended database tools, workflows, tracking procedures, and reports.
• Conduct preliminary donor research on new donors, through Bloomerang and DonorSearch, highlighting indicators of philanthropic capacity and interest.
• Maintain accurate donor and organizational contact records and classifications, collaborating with Development colleagues to establish and consistently apply standardized contact categories, roles and relationships in Bloomerang.
• Provide database and administrative support for development-related events and auctions. With respect to A Taste of Nature, Walking Mountains’ signature gala, set up the OneCause website for tickets, sponsorships, guests and auction donations and enter related information, before, during and after event, and provide related reports and administrative assistance. Manage A Taste of Nature guest registration.
• Collaborate with the Vice President of Development, Director of Development, Development Manager, and other colleagues to ensure that development-related information is communicated accurately and promptly for entry and maintenance in Bloomerang. Help establish and reinforce consistent procedures for information sharing, recordkeeping, and coordination across the Development Team. Collaborate with the Development Team to create and implement SOPs to streamline processes and increase efficiencies in performing the requirements of this position.
• Perform such other duties as may be assigned from time to time.

Qualifications

The ideal candidate is a highly organized, detail-oriented development operations and development database professional who combines strong donor database and technical skills with sound judgment, initiative, timeliness and a commitment to supporting effective fundraising. The successful candidate is comfortable independently managing database operations, performing essential hands-on administrative responsibilities, and collaborating with colleagues to improve systems and processes. Additional qualifications include:

• Three or more years of progressively responsible experience in nonprofit Development operations and donor database management and gift processing, or in a closely related field, preferred, including experience administering a donor database or CRM system, and its data integrity, reporting, user management, and troubleshooting.
• Experience with donor acknowledgment procedures, development - related reporting, and financial reconciliation processes preferred.
• Familiarity with fundraising and event technology platforms, such as Bloomerang, OneCause, Colorado Gives Day platform and other online donation platforms, or demonstrated ability to learn and manage multiple platforms effectively. Experience with Bloomerang strongly preferred.
• Experience supporting donor or prospect research and moves-management processes preferred.
• Strong proficiency with Microsoft Excel and Word, and Google Workspace, including Gmail, Docs, and Sheets.
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities and deadlines while maintaining accuracy and timely delivery and follow-through.
• Strong interpersonal and communication skills, with a collaborative, service-oriented approach to supporting colleagues and donors.
• Self-motivated, and accountable, with enthusiasm for the mission of Walking Mountains.
• Demonstrated ability to work with diverse teams and a commitment to diversity, equity, and inclusion. 
• A flexible, team-oriented approach and willingness to work occasional evenings and weekends as donor engagement, events, and other Development priorities require.

Work Environment

The job is located in the Avon office, with occasional participation in Development events and initiatives off campus.

Compensation and Benefits

• Salary $58,000-$68,000, depending on qualifications 
• Employer-supplemented health, dental, and vision insurance 
• 401K Plan with employer match
• 15 days of PTO (starting), 12 paid holidays, and 12 days sick leave
• Flexible Spending Account and Healthcare Savings Account options
• Life insurance and short-term disability insurance
• Discounted Ski pass 
• Professional Development Opportunities
• Pro Deals

Application Deadline: 11/2/2026