Development Operations Assistant

Job Description:

Hybrid schedule: 3 days on-site

I. Position Summary

Hebrew SeniorLife is seeking a talented, dynamic, and entrepreneurial Development Assistant to join our Development and Board Relations team. This individual will play a key role in supporting development operations, major gifts and event planning initiatives. The ideal candidate will have one to four years of development experience (or comparable experience) and a proven ability to thrive in a fast-paced, mission-driven environment.

Reporting directly to the Research and Database System Manager, the Development Assistant will serve as a central resource for the entire Development and Board Relations team. This role is essential in helping the team increase capacity and achieve strategic fundraising goals through strong administrative support, project coordination, and effective workflow management.

We are looking for a team player who takes initiative, demonstrates excellent organizational and communication skills, respond to requests from a variety of colleagues, and can manage multiple priorities with precision and professionalism. The successful candidate will exhibit strong emotional intelligence, sound judgment, and the discretion required to handle confidential information.

II. Position Responsibilities

Operations

• Performs aspects of donor prospect research, as assigned by the Research and Database System Manager
  • Processes Meditech data into Raiser’s Edge (RE)
  • Updates RE to reflect changes in housing residents (move-ins/move-outs)
  • Uses research tools to create prospect profiles, codes and adds researched prospects / profile information appropriately in RE, links profiles to individual records
  • Conducts in-house research to verify address changes
  • Conducts in-house research to verify updates suggested through the National Change of Address (NCOA)/Address Updater and DeceasedFinder reports and email changes
  • Downloads Media attachments from RE into designated folder on the shared drive
  • Updates/Adds non-solicitor relationships as needed
  • Creates new records as needed
  • Runs quarterly queries created for clean-up purposes to maintain database hygiene
  • Supports and serves as backup to the Research and Database Systems Manager for Luminate-related tasks
• Manages the Religious Memorials Program
  • Handles Weekly Yahrzeit Mailing
  • Communicates weekly list to Engineering regarding lights to be lit in the Synagogue for daily Yahrzeit observance
  • Orders new Synagogue Plaques and arranges for them to be hung
• Assists with coordination of team projects, including but not limited to all staff meeting speakers, Goals and Progress Summary (GPS)/bonus-related forms/review dates, Development team resources (handbooks, templates, trainings, contact lists), Workday and technical assistance.
• Increases the annual giving program’s capacity, under the direction of the Associate Director, Annual Giving
  • Makes annual fund calls to donors as needed
  • Supports in-house appeals

Stewardship

• Drafts thank you letters, ensuring timely and personalized appreciation for gifts
• Creates reports/updates that demonstrate the impact of donor contributions
• Works with frontline fundraisers to carry out prospect and donor stewardship plans, including tracking donor visits and engagement
• Utilizes Raiser's Edge to track stewardship activity
• Assists Events team on small stewardship events as needed
• Maintains policies and procedures related to stewardship
• Owns production of annual volunteer leader holiday cards from start to finish
• Runs monthly milestone report, sharing results with appropriate development team members.
• Works with colleagues to produce/send milestone letters and gifts to donors and volunteer leaders

General

• Identifies as a key member of the Development and Board Relations team, develops positive working relationships with all members of the team, and participates in all staff meetings/events
• Remains educated and informed of organization’s missions, goals, programs and case for giving
• Establishes processes as needed to simplify recurring work and to create efficiencies, including regular upkeep of the Departmental Manual

IV. Qualifications

Education and experience

Bachelor’s degree and 1 to 4 years of development experience (or comparable experience)

Preferred Skills/Qualifications

• Ability to anticipate the needs and be proactive about achieving them
• High proficiency in Microsoft Office suite applications (Outlook, Word, Excel, PowerPoint) and database programs (experience working with Raiser’s Edge is a plus)
• Strong project management skills with proficiency in prioritizing conflicting needs and managing projects to successful completion that require input from multiple people and resources with tight time constraints and frequent interruptions
• Excellent organizational skills with keen attention to detail and ability to deliver high-quality work in a fast-paced, deadline-oriented environment
• Desire to work as part of a collaborative team in a fast-paced, customer focused, entrepreneurial environment
• Excellent oral and written communication and interpersonal skills, with professional demeanor and ability to interact effectively and diplomatically
• Strong independent judgment and discretion in appropriately handling sensitive issues and confidential information

Remote Type:

Salary Range: