Development Operations Coordinator

Opera Philadelphia is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of anti-racism and to providing employees with a work environment free of discrimination and harassment. All hiring decisions are based on business needs, job requirements and individual qualifications. We do not discriminate in our process based on race, color, religion or belief, age, gender identity, sexual orientation, disability, or family status. Opera Philadelphia strongly encourages individuals from historically marginalized communities to apply. 

Type of  

Employment:              Regular, Salaried Employee

FLSA Status:               non-exempt

Reports to:                  Development Manager

Salary Range:              $50,000 - $55,000    

Important Staff 

Relationships:             Development Manager, Chief Development Officer, full Development team, external finance and planning consultants (RADAR and SCENE), Office Manager

Central Role:               The Development Operations Coordinator will support the Opera’s fundraising, development operations, and donor relations as part of the development team. This position is responsible for gift entry and maintaining the integrity of donor data; timely acknowledgements and renewal notices; providing administrative support for the department; and supporting donor cultivation, stewardship, solicitation, and event activities. The Development Operations Coordinator will work a hybrid schedule in the office, and will also support and attend special events and performances during some evenings and weekends.

Responsibilities: 

Data entry and maintenance, reporting, and filing

• Maintain data integrity and accuracy in Tessitura (Opera Philadelphia’s CRM).


• Accurately process contributions through all channels, and adjust gifts and pledges. Maintain departmental records for audit and archival purposes.


• Accurately process and send all charitable gift acknowledgments in accordance with department procedures and IRS guidelines. Archive gift acknowledgement files.


• Maintain and monitor pledge receivables, payment schedules, and pledge reminders.


• Run reports on development metrics and activities.


• Pursue professional development and training opportunities as discussed with supervisor.

Finance and accounting support

• Interface with colleagues at RADAR (external finance consultants) and Development colleagues for monthly contributed revenue budget/actuals, forecast revisions, and cash flow forecast.


• Support annual audit by assisting finance with records, data, and documents needed for tax purposes.

Support department operations, fundraising, stewardship, and cultivation

• Support Tessitura Plan maintenance in coordination with frontline fundraisers, and provide moves management/portfolio updates and reports as requested. Partner with departmental colleagues and leadership to optimize portfolio assignments.


• Generate accurate donor rosters for publication in various channels.


• Support donor cultivation, stewardship, and solicitation activities as requested, including one-time special projects and initiatives. Support donor benefit fulfillment.


• Interface directly with patrons and supporters for a variety of purposes.


• Support special events program and attend special events, performances, and other in-person activities, including events that take place in the evenings and on weekends.


• Pull seating reports for performances, and interface with Guest Services on various donor and VIP ticketing matters.


• Take notes and create agendas to support various departmental and fundraising initiatives.


• Other duties as assigned.
  
  

Preferred Related Experience
 

• 
  Excellent project management capability and organization skills.


• 
  Ability to create and follow standard operating procedures and troubleshoot and adjust in real time.


• Experience and comfort with technological resources including CRMs (Tessitura is a plus) and Microsoft products including Excel, SharePoint, Word, and Outlook.


• Excellent written and oral communication skills, proofreading ability, and accuracy.


• 
  Strong interpersonal skills—a “team player” who thrives in a support role.


• 
  Comfort in speaking with patrons, donors, community leaders, and VIPs.


• 
  Knowledge of basic fundraising techniques, strategies, and best practices is a plus. Knowledge of opera, the performing arts, and/or classical music is a plus.