Development Operations Manager

As the Development Operations Manager, you'll play a key role in fueling our mission by managing the systems that power our development efforts. Reporting to the Senior Manager of Development Communications, you’ll take the lead on the day-to-day and strategic operations of our Tessitura fundraising database, overseeing data reporting, membership organizations, and other vital tools.

In this role, you'll be the go-to Tessitura expert for the Development team—crafting targeted reports, pulling high-impact lists, guiding campaign setups, and ensuring seamless gift entry processes. Your commitment to data quality, accuracy, and innovation will help drive donor engagement and elevate our fundraising success.

Responsibilities:

Database Management (40%) 

• Lead Tessitura backend setup and testing for the Development Department (campaigns, funds, appeals, source codes, and membership organizations). 

• Manage and execute the Core and At Home memberships Auto Renew workflows, procedures, and utilities in Tessitura on a monthly basis. 

• Manage regular donor database functions and integrations across multiple platforms, including Tessitura, Vimeo OTT (over-the-top platform), and iWave. 

• Oversee and troubleshoot Tessitura maintenance, user accounts, reporting, database customization, and data cleanup projects. 

• Work across departments to integrate new technologies and initiatives to facilitate data entry, refine data processes, create data structures, and improve cross-functional functionalities. 

• The trainee supervises processes, procedures, and changes in using the database. 

• Coordinate and update standard operating procedure documentation. 

Gift Processing and Acknowledgments (20%) 

• Guide the processing, receipt, and deposit of all incoming gifts with organized gift information and timely Reconciliation with the Finance Department. 

• Update standard operating procedures on gift processing workflows when necessary. 

• Supervise the accuracy and integrity of data entry in Tessitura, including name, address, and salutation formatting, gift designation (campaigns, funds, appeals, source codes, and membership organizations), and all associated information. 

• Work with the Senior Manager of Communications at the start of the New Year to build and distribute a calendar year-end tax letter for Core and Leaders Circle pledges, monthly Digital memberships, and ticket donations. 

• Review daily contributions reports to ensure accurate gift entry and that utilities are running properly. 

Management and Reporting (40%) 

• Supervise the Memberships and Development Operations Team regarding gift administration and member services, and support the team with guidance. 


• Assist the Development Department in providing timely and accurate reports that support acquisitions, renewals, upgrades, and events. 


• Analyze, interpret, and organize large amounts of data to assist the organization with informed decision-making. 


• Work directly with the Director of Development to develop and generate weekly, monthly, quarterly, and annual Finance and Development reports. 


• Other duties as assigned. 
  

Qualifications:

• Minimum of 5 years' experience of progressively responsible database experience utilizing fundraising software, or a similar constituent database, and an equivalent combination of education, training, and experience. 
  


• Must have a strong background in leading and managing teams, with a demonstrated ability to guide, support, and motivate team members to achieve success.
  

• Proactive and self-starter attitude, able to lead an area of responsibility with minimal supervision. 

• Demonstrate the ability to work under pressure and keep multiple projects on track without compromising performance. 

• Have an attitude of service, a commitment to ongoing learning, and the ability to contribute to a team. 

• Take ownership and responsibility to solve problems and achieve business goals while seeking help from others when appropriate. 

• Possess excellent verbal communication skills, both written and verbal, and be an active listener. 

• Exercise sound judgment, handle confidential matters with discretion, and develop a broad knowledge of SFJAZZ’s programs, practices, policies, and procedures. 

• Have a strong interest in arts, music, and organizational missions. 

• Extensive experience with a CRM database, especially extractions and list pulls. Tessitura experience is strongly preferred. 


• Proficient with Microsoft Office Tools (Outlook, Excel, Word, PowerPoint), and experience with online wealth screening tools such as iWave. 

Working Conditions:  

SFJAZZ supports a hybrid work schedule. This position requires at least 2 days in the office, with potential for long hours during critical periods such as Gala, Festival weeks and other special events; including evening membership and donor events (LCLs and LPs).