Device Support Analyst Sr

Get to Know Your Team

• INTEGRIS Health, Oklahoma's largest not-for-profit health systems, is seeking a dedicated caregiver to join us in our mission to partner with people to live heathier lives.
• Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, Medical benefits through the extensive INTEGRIS Health Network, finanical assistance for continued education, 24/7 health support and more.
• Take the first step toward growing your career by joining us.

The Device Support Analyst 2 is responsible for end user data processing equipment for INTEGRIS Health facilities, affiliated entities, and IT customers. INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.

The Device Support Analyst 2 responsibilities include, but are not limited to, the following: 

* Responds to customer trouble calls as prioritized by the Device Support Analyst Team Lead 

* Reviews and recommends hardware solutions, and processes associated paperwork and/or follows assigned procedures for PCs, printers, and terminals 

* Identifies necessary spare parts and components and orders and maintains an adequate stock of spare parts in inventory 

* Arranges and schedules installation or modification with the customer 

* Provides training to the customer as needed for the installation 

* Maintains inventory, documentation, records, and reporting tools applicable to department standards 

* Follows set procedures in managing trouble tickets 

* Troubleshoots network connectivity across multiple hardware platforms including AS400 The Device Support Analyst 2 reports to the Manager Device Support and Help Desk. 

This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. When performing duties in clinical areas, potential for exposure to infections and communicable diseases, blood and body fluids. Must follow standard precautions. Works with high voltages installations and trouble shooting. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

* Associates Degree and/or Technical Certificate in IT and 1 year experience or 2 years experience 

* Hands-on maintenance and/or setup of personal computers, printers, and peripheral equipment and 2 years customer service 

* Working knowledge of PCs, printers, servers and networking equipment 

* A+ certification preferred * Valid Oklahoma drivers license and automobile insurance verification and good driving record for the past three years

INTEGRIS Health is an Equal Opportunity/Affirmative Action employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.