Device Support Specialist

A leading medical technology partner is seeking a Device Support Specialist, New Indications (Southeast US) based in Atlanta, GA. This full-time, field-based role focuses on supporting clinical trial oncology patients using Tumor Treating Fields (TTFields) therapy. The position is part of a Center of Excellence business unit and reports to the Regional Manager, New Indications DSS for the Americas and APAC regions.

Responsibilities

• Support clinical trial patients utilizing TTFields therapy across the United States.
• Facilitate the initiation of patient use and maintain records within the CRM system.
• Conduct regular visits to patients participating in clinical trials.
• Evaluate the technical condition of devices and perform component replacements as needed.
• Troubleshoot device issues using standardized procedures.
• Train patients in device usage and reinforce instructions when necessary.
• Collect and analyze usage data, delivering feedback through verbal or written communication.
• Monitor therapy adherence and address extended breaks in usage.
• Act as the primary technical liaison with designated medical centers.
• Provide support for Site Initiation Visits (SIVs) and clinical patients across the region.
• Travel up to 80% of the time to meet support needs, including occasional overnight stays.
• Understand timelines and objectives of active clinical trial protocols.
• Offer patient support both remotely and in person, including outside of normal working hours and during weekends or holidays as needed.
• Operate independently while collaborating with multidisciplinary teams.
• Visit patients at home and consult with physician offices as required.

• Associate’s Degree or equivalent work experience required; Bachelor’s Degree preferred.
• Prior experience in a Device Support Specialist or similar role is recommended.
• Understanding of clinical trial operations and patient support methodologies.
• Experience supporting patients or working in clinical research environments is beneficial.
• Demonstrated competence in:
• Educating and guiding patients in the use of TTFields technology.
• Operating independently with strong judgment, communication, and decision-making abilities.
• Contributing to cross-functional initiatives beyond routine duties.
• Proficiency in computer applications including Microsoft Office and basic troubleshooting.
• Bilingual fluency in English and Spanish is a plus.
• Must hold a valid driver’s license.
• Access to reliable personal transportation is preferred.
• Ability to lift up to 50 pounds.
• Willingness to provide on-call support and accommodate flexible travel demands.