DevOps Engineer I

This role is essential in supporting our critical infrastructure and providing excellent customer support for our products and offerings.  The DevOps Engineer I will also participate in the continuous growth and improvement of our internal processes using automation and exciting new technologies.

• Monitor, troubleshoot, deliver and support development, staging, and production environments on AWS for both internal development and customer projects
• Troubleshoot and resolve assigned support tickets submitted by internal development teams and customers.
• Assist in security, infrastructure, and general IT rollouts and implementation efforts
• Document procedures, configurations, and best practices.
• Participate in an on-call rotation to provide off-hours support to internal development teams and customers.

• Bachelor’s degree in computer science, Information Systems, or related field required. 

• Basic understanding of Windows Administration, Linux Administration, and IIS Management.

• Knowledge of Amazon Web Services (AWS) and general cloud computing concepts – EC2, S3, RDS, VPC, Lambda, etc.

• Familiarity with at least one programming or scripting language (e.g., Python, Bash, PowerShell).

• Demonstrated mastery of Development tools and methodologies, such as Firewall concepts, network connectivity, XML config files, Rest API calls, HTTP Headers and Response Codes.

• Understanding of source control systems (Git basics).

• Willingness to learn CI/CD tools, containerization (Docker), and infrastructure automation.

• Willingness to participate in an on-call rotation, and provide occasional support outside of regular business hours

• Must have passion for technology and a focus on automation. 

• Must have excellent communication, presentation, and documentation skills.

• AWS Certification(s) are preferred.

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