Diabetes Outreach Specialist

ABOUT AUSTIN REGIONAL CLINIC:

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years!   We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/

PURPOSE

Under the guidance of manager and utilizing scheduling protocols, contacts pre-identified patients for follow-up medical care and schedules appointments. Provides administrative, non-clinical, support to the Diabetes Intensification and Education program. 

ESSENTIAL FUNCTIONS

• Reviews and validates list of patients for contact.


• Contacts patients via telephone, and MyChart patient portal using scripts.


• Receives referrals, Inbaskets, and telephone calls from patients who have been referred to the diabetes intensivist program (DIP).


• Books appointments utilizing Epic When booking appointments, also confirms and/or makes any changes to demographic information.


• Schedules appointments for appropriate ARC education or DIP clinician following protocols.


• Coordinates care by requesting specialist records and other documents as needed.


• Navigates electronic medical records to determine if care gaps have been closed.


• Provides any necessary documentation to analytics team.


• Orders necessary services as dictated by clinician scheduling protocols.


• Contacts and schedules patients due for a class or DIP visit. Responsible for keeping clinicians’ schedules filled.


• Handles all complaints, errors and problems as presented by patients.


• Uses judgment to attempt to schedule patients, answer inquires and address concerns. .


• Notifies appropriate departments of issues and errors (deaths, for example).


• Notes issues with patient list and directs updates to analytics.


• Interacts with clinicians when their input regarding patients is needed.


• Tracks outcomes of contact with patients.


• Prepares reports of outcomes for DIP leadership.


• Stays up-to-date with new developments and changes throughout Austin Regional Clinic including changes in clinicians and staff, specialties and services, policies and procedures, protocols, etc.


• Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.


• Regular and dependable attendance.


• Follows the core competencies set forth by the Company, which are available for review on ARC SharePoint.

OTHER DUTIES AND RESPONSIBILITIES

• Performs other duties as assigned.

QUALIFICATIONS

Education and Experience

Required:  High school diploma or GED. One (1) or more years of experience working in the office of a healthcare related facility including scheduling appointments.

Preferred: Experience working as a Medical Assistant.

Knowledge, Skills and Abilities

• Must display a high level of accuracy, critical thinking and organization.


• Excellent customer service skills.


• Excellent verbal and written communication skills.


• Excellent interpersonal & problem solving skills.


• Ability to work in a team environment.


• Ability to handle competing priorities.


• Ability to engage others, listen and adapt response to meet others’ needs.


• Ability to align own actions with those of other team members committed to common goals.


• Excellent computer and keyboarding skills, including familiarity with Windows.


• Ability to perform job duties in a professional manner at all times.


• Ability to understand, recall, and communicate, factual information.


• Ability to understand, recall, and apply oral and/or written instructions or other information.


• Ability to organize thoughts and ideas into understandable terminology.


• Ability to apply common sense in performing job.

Work Schedule: Monday-Friday, 8:00 am - 5:00 pm.